GTM Engineer

GTM Engineer

At Gradient Labs were building an AI agent to redefine customer experience and operational efficiency in the financial services sector.

Founded in 2023 weve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: its the only AI operations agent built specifically for financial services handling even the trickiest high-stakes customer queries safely and effectively. Crucially it serves as one unified agent across the entirety of your customer operations giving businesses the comprehensive visibility and control they need to trust all outcomes.

Were a small but mighty team of builders from leading companies like Monzo Pleo and Google. If youre excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience wed love to hear from you.

How youll make an impact

This is a foundational role for our GTM motion. Youll own the systems and signals behind how we identify segment and reach our ICP stitch our BDR marketing and sales ops into one streamlined operation and be a critical partner to our AEs and our Head of Marketing in turning those signals into pipeline.

Most of the day-to-day work comes down to:

• Building super-qualified relevant lists. There are fifty ways to build a list but what we actually want is volume within a tightly defined core ICP. Youll define the right way to do that for each of our segments and run it consistently.

• Owning the outbound motion end to end. We sell to a targeted enterprise ICP so this isnt an ultra-high-volume game. Its low-volume high-frequency high-quality outbound: combining email and LinkedIn into multi-touch plays that land with our personas managing domains and deliverability owning reply handling and auditing success.

• Supporting sales with pipe-gen. Partner closely with our AEs on account strategy. Surface intent signals prioritise the right accounts and make sure no signal goes to waste.

• Connecting the operations layer. BDR ops marketing ops and sales ops currently run as separate threads across HubSpot Clay CommonRoom LGM Apollo and Instantly. Youll bring a point of view on how these should fit together build the integrations and workflows that make them one system and keep iterating so the whole thing gets better month over month.

• Plugged into the GTME/AI market. You have a real read on how the space is moving: what operators at peer companies are building which categories and tools are emerging whats working in practice vs. whats hype.

What youll bring

• Enterprise SaaS operations background. 5 years in a rev ops marketing ops or sales ops role at an enterprise SaaS company. Youve run strong account-based motions before.

• Systems-building instinct: You think in workflows. You can take a half-built thing see what it should be and build it into a system that compounds. Youre fluent in tools like HubSpot Clay and Apollo but you treat the tools as interchangeable; the operation is the point.

• Genuine AI fluency. You use AI every day as the way you work. Youre great at prompting comfortable building small agents and creative about what AI can take off your plate.

• Fast pace and bias to action. Fast is your default. Youd rather try something today than schedule a meeting about it next week.

• High agency and ownership. You evaluate whether your work is producing results. If something isnt working you flag it early with a recommendation rather than more activity.

• Comfort with ambiguity. Youre at home in an early-stage environment and dont wait to be told whats important.

Why join Gradient Labs

This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years every company will need to embrace AI-powered operations to stay competitive and this role puts you right in the middle of that transformation.

Youll tackle challenging and new problems work with some of the most exciting brands across different industries and be surrounded by a passionate smart team thats driven to build something groundbreaking

Required Experience:

IC