GTM Business Process Optimization Manager

ork matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do. 

Role:

The GTM Business Process Optimization Manager role will be supporting the GTM Strategy and Process team through a period of high-priority initiative delivery. The team designs the end-to-end processes that connect marketing business development and sales into one operating model and translates those designs into the requirements that technical and systems teams build against. This role adds dedicated documentation and delivery capacity so the teams strategists can stay focused on design and cross-functional alignment while their work gets captured structured and moved forward cleanly. Its an ideal fit for someone whos excellent at turning complex process thinking into clear durable documentation and requirements. 

What Youll Be Doing: 

• Document processes. Turn current- and future-state process designs into clear structured documentation process maps (L1L3) workflows and standard operating procedures so each design is legible reusable and ready to hand off.  

• Build business requirements. Draft and structure business requirements documents that translate process designs into documented requirements and acceptance criteria for technical and systems teams. You produce complete well-organized requirements artifacts from the business direction the team provides.  

• Drive AI-enabled efficiency. Use AI tools to automate and accelerate documentation and process work reducing manual effort standardizing artifacts and building repeatable reusable ways of working.  

• Coordinate delivery. Provide project coordination across the initiatives you support tracking milestones dependencies and action items maintaining cadence and keeping cross-functional partners aligned to timelines.  

• Support testing and launch. Produce launch-related documentation and support user acceptance testing validating outputs against documented acceptance criteria. 

Qualifications :

In order to be successful in this role we need someone who has: 

• BA/BS in Marketing Business or a related field.  

• 7 years of experience in B2B Marketing functions; marketing operations business process analysis process improvement or business operations. 

• Demonstrated experience mapping and documenting end-to-end workflows.  

• Proficiency with process-mapping and diagramming tools such as Miro Lucidchart or Visio.  

• Experience writing business requirements documents (BRDs) for technical or systems teams. 

• Fluency with AI tools and a track record of using them to reduce manual effort and accelerate documentation or process work. 

• Project coordination experience across cross-functional workstreams. 

• Ability to ramp quickly in an unfamiliar environment and work independently against tight timelines 

• A collaborative flexible operating style you bring people along adapt as the path evolves and align rather than dictate.  

For positions in this location we offer a base pay of $114200 - $199900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time