Global Workplace Accessibility and Inclusion (WAI) Program Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

As the Global Workplace Accessibility and Inclusion (WAI) Program Manager at JLL you will serve as the single-threaded coordinator for Workplace Accessibility and Inclusion Programs within GREFs Environmental Health & Safety and Impact (EHSI) function. You will be an experienced program manager with a background in workplace accessibility facilities management or inclusive design. You will partner with the WAI Sr. Program Manager and cross-functional teams including GREF Operations Moves Adds Changes (MAC) Occupancy Planning Design Engineering & Sustainability (DSE) EHS Meeting & Events and People eXperiences and Technology (PxT) to drive WAI deliverables including accessibility audits design reviews and workplace improvement initiatives across WAIs four workstreams: Standards integration existing spaces adaptation accommodation optimization and Together at Amazon initiative with PxT. You will develop maintain and socialize WAI program documentation policies standards and tooling across focus areas: physical accessibility universal design assistive technology and inclusive workplace programs. You will facilitate GREF-led accommodation delivery processes in line with SLAs across current (U.S.) and emerging (Rest of the World) geographical locations while building and maintaining an internal tracker for WAIs operational planning budget tracking and program agenda year-over-year.

What your day-to-day will look like:

• Serve as single-threaded coordinator for Workplace Accessibility and Inclusion (WAI) Programs within GREFs Environmental Health & Safety and Impact (EHSI) function
• Partner with the WAI Sr. Program Manager and cross-functional teams including GREF Operations Moves Adds Changes (MAC) Occupancy Planning Design Engineering & Sustainability (DSE) EHS Meeting & Events and People eXperiences and Technology (PxT) to drive WAI deliverables
• Drive accessibility audits design reviews and workplace improvement initiatives across WAIs four workstreams: Standards integration existing spaces adaptation accommodation optimization and Together at Amazon initiative with PxT
• Develop maintain and socialize WAI program documentation policies standards and tooling across focus areas: physical accessibility universal design assistive technology and inclusive workplace programs
• Facilitate GREF-led accommodation delivery processes in line with SLAs across current (U.S.) and emerging (Rest of the World) geographical locations
• Build and maintain an internal tracker for WAIs operational planning budget tracking and program agenda year-over-year
• Schedule facilitate and document regular team meetings working sessions and stakeholder calls including internal working group meetings and cross-functional reviews while capturing action items and driving follow-through
• Partner with GREF DSE to continuously integrate evergreen WAI standards into new construction tenant improvements and workplace design workflows
• Support cross-functional pilots and scale-up initiatives including product testing volunteer coordination and Go/Pivot/No-Go decision support
• Generate regular program updates for business review mechanisms and stakeholder engagement
• Coordinate reviews and updates to WAI policies and SOPs ensuring alignment with Amazon standards ADA requirements and jurisdiction-specific compliance obligations
• Process manage customer query intake to address requests from GREF teams and other internal stakeholders triaging cases and ensuring timely follow-through
• Drive progress toward WAI program timelines KPIs and milestones by crafting and maintaining plans tracking success metrics and continuously improving program delivery
• Navigate GREFs complex operational landscape to make sound timely decisions using best available data relevant precedents and informed judgment.

Required Qualifications:

• 5 years in workplace design facilities management accessibility or a related field
• Demonstrated success driving improvements through effective change management
• Experience developing or working with design standards and guidelines
• Program management planning and KPI management skills with ability to drive progress toward program timelines KPIs and milestones
• Ability to craft and maintain plans track success metrics and continuously improve program delivery
• Ability to navigate complex operational landscapes to make sound timely decisions using best available data relevant precedents and informed judgment
• Strong stakeholder engagement skills with ability to build collaborative relationships across vendors internal partners and design/construction teams
• Skilled at facilitating meetings and keeping cross-functional work on track
• Subject-matter experience in one or more WAI focus areas including workplace accessibility universal design ADA compliance assistive technologies inclusive workplace programs or design and construction review in a corporate real estate context.

Preferred Qualifications:

• Background in universal design or inclusive workplace programs
• Project management experience in corporate real estate
• Experience with design and construction documentation review
• Degree in Architecture Interior Design Facilities Management or related field
• Relevant certifications in accessibility standards or universal design
• Track record serving as single-threaded coordinator for Workplace Accessibility and Inclusion Programs
• Experience partnering with cross-functional teams to drive WAI deliverables including accessibility audits design reviews and workplace improvement initiatives
• Background developing maintaining and socializing program documentation policies standards and tooling across physical accessibility universal design assistive technology and inclusive workplace programs
• Experience facilitating accommodation delivery processes in line with SLAs across geographical locations
• Track record building and maintaining internal trackers for operational planning budget tracking and program agenda management
• Background scheduling facilitating and documenting regular team meetings working sessions and stakeholder calls
• Experience partnering with design teams to integrate standards into new construction tenant improvements and workplace design workflows
• Track record supporting cross-functional pilots and scale-up initiatives including product testing volunteer coordination and decision support
• Background generating regular program updates for business review mechanisms and stakeholder engagement
• Experience coordinating reviews and updates to policies and SOPs ensuring alignment with standards ADA requirements and jurisdiction-specific compliance obligations
• Track record process managing customer query intake to address requests from teams and internal stakeholders.

Location: On-site

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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