Global Partner Manager – Deloitte, Autonomous Workforce

Global Partner Manager 

Role Summary

Strategic partners win when they are deeply aligned to and rooted in ServiceNow products and technologies. The Global Partner Manager is a senior role responsible for activating and expanding a partners defined practice area. Working in close partnership with the Global Partner strategy and team to bring new GTM solutions and services to market. Deeply fluent in ServiceNow technologies this GPM role translates the practice area partnership vision into customer outcomes balancing joint global opportunities with the unique market dynamics. As the global owner of the practice area the GPM is accountable for driving alignment with the partners practice area counterparts and expanding the partners capabilities with ServiceNow-aligned products to create pipeline and consistent execution.

The GPM partners directly with the partners practice area leaders to bring the ServiceNow value proposition into new solutions for the market engaging Technical Partner Advisors (TPAs) to co-innovate solutions. 

Strong understanding of agentic workflows AI specialists and orchestration models including how AI evolves from assistive capabilities to fully autonomous execution. Ability to position AI as delivering endtoend work completionbeyond task automationcombined with a solid grasp of the ServiceNow AI platform and its differentiated Data AI Workflow Security architecture.

Working alongside Geo Partner Managers the GPM ensures all geo-based teams are aligned and actively driving the joint geo strategy forward.

What you get to do in this role:

Strategy

Lead the global go-to-market alignment and co-innovation initiatives for a specific Functional Area

Own and execute the Global Functional Area partner account plan

Drive cross-geo alignment to ensure a consistent global partner experience across all partner routes to market

Develop and maintain Partner Executive relationship(s) to align strategies offerings priorities and own peer-to-peer relationships with NOW counterparts

Advise partners on market geographic and route-to-market expansion BU GTM Product Roadmap

Governance & Reporting

Align with the Global Governance Framework

Facilitate QBRs for priority countries & milestone tracking

Own revenue success measures: Sourced NNACV Sell-Through NNACV

Influence Partner Program KPI tracking and success measures: Certifications PLAs etc.

GTM Execution

Coordinate joint go-to-market motions across product launches industry plays and competitive displacement campaigns; ensure consistent messaging globally

Drive Autonomous Workforce product/solution education and enablement to increase practice and business growth

Lead joint demand generation strategy with partner marketing teams; orchestrate global campaigns executive events that drive pipeline

Drive in-market execution playbooks with partner & NOW stakeholders to accelerate adoption across all regions & support field sales activation

Collaborate with Partner Technical Advisors to assess product expansion route-to-market opportunities and co-innovation of new technical offerings

Operations (sales & partner)

Drive operational consistency across Regional Partner Manager teams by developing and maintaining playbooks templates toolkits and repeatable processes

Support Regional Partner Sales with field sales to support partner-led customer pursuits pipeline development and deal progression

Support regions with domain-specific GTM Assets and thought leadership to accelerate the growth of solutions adoption and sales

Identify gaps in the GTM process; raise and solve for process improvements that reduce friction across the alliance

Deliverables

Execution of the Global GTM Plan to expand the joint growth in a specific functional area

Quarterly & executive governance cadence strategic reviews monthly scorecard pipeline review

Geo adoption of global strategy

Partner maturity scalability and enablement effectiveness

Success Measures

Global Partner pipeline growth and revenue contribution across all routes to market for the Autonomous Workforce area

Execution of the Global Partner Account Plan and joint GTM strategy to expand the partners ServiceNow practice

Expansion into new markets buying centers and net new logos

Consistency of global partner execution governance and operational rigor

Field and stakeholder satisfaction

Partner maturity scalability and enablement effectiveness

Qualifications :

To be successful in this role you will have:

12 years of global alliances and partner sales experience including business development in Enterprise Software (SaaS CRM AI etc) driving partner revenue and accelerated growth with and through SI partners in collaboration with an enterprise sales force. Proven ability to build go-to-market plans for Channel SI and partner organizations

Demonstrable track record of achieving and exceeding targets by managing a small number of large accounts or alliance partners ideally with a next-generation AI/SaaS company

Established relationships with major SIs ISVs Managed Service Providers and Value-Added Resellers with experience in leading software Cloud and SaaS organizations

Strong understanding of partner-led and co-sell sales motions

Ability to influence and operate in a matrixed organization

Executive communication and relationship management skills

Comfort operating in ambiguity with a bias toward action

Experience leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving including using AI-powered tools automating workflows or analyzing AI-driven insights

Why This Role Matters

This role strengthens global partner-led growth by ensuring alliance operations are governed measured and continuously improved. Through strategic relationship ownership operational rigor and close collaboration with Regional Partner Managers Technical Partner Advisors and field sales the Global Partner Manager enables scalable and predictable outcomes that drive ServiceNow revenue growth.

For positions this area we offer a base pay of $126060 - 187530 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time