Global Managed Service Program Manager

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

We are seeking a strategic and execution-oriented leader to own Everpures global Managed Service Program end to end. This role is responsible for designing how the managed service motion operates within the Everpure partner ecosystem and then making that design real. You will own not just the strategy but the outcomes.

The Managed Service Program is defined by the sales motion not by partner type. This role owns the program for how any partner regardless of their business model sells through a managed service motion including the requirements tiers and benefits of doing so. As the Global Managed Service Program Manager you will define the structure economics and operating model for the managed service motion maintain the multi-year roadmap and be fully accountable for designing the program driving its operationalization ensuring field adoption and measuring its effectiveness. As managed service motions increasingly shape how customers consume and renew technology this role carries direct responsibility for ensuring Everpures managed service offer is differentiated profitable and built to scale. Strategy without execution is not enough in this role.

Relationship management in the field is owned by Partner Account Managers (PAMs) who report into the GPO Theater Leaders; this role partners closely with those PAMs and Theater Leaders but does not carry direct relationship ownership.

You will operate within the overall Global Partner Program Center of Excellence and as part of a coordinated system not an independent program. You will translate strategy into a program that works in the field and delivers measurable outcomes. You will work closely with PAMs GPO Theater Leaders Partner Sales Managers (PSMs) Finance Channel Ops Marketing Enablement and Sales leadership to ensure the program reflects how partners sell deliver and scale through the managed service motion and that it drives the behaviors aligned to Everpures growth priorities.

WHAT YOULL DO

Managed Service Program Strategy and Design

• Define own and continuously evolve the global managed service program including tiers requirements competencies and benefits for partners selling through the managed service motion
• Maintain the multi-year roadmap for Everpures managed service route-to-market anticipating how consumption models recurring-revenue motions and partner economics will evolve
• Tailor program structure to reflect the unique economics and dynamics of the managed service motion including subscription consumption and as-a-service delivery models while maintaining consistency with global program standards
• Conduct competitive analyses to ensure the Everpure managed service program remains differentiated and compelling in the market
• Document current-state vs. future-state program design and maintain a clear roadmap of improvements and investments

Program Economics and Partner Value

• Define execute and optimize managed service economic models and incentives within the overall investment strategy including customized partner investment frameworks for top-performing partners in the managed service motion
• Define customized partner investment frameworks with clear milestones and measurable outcomes tied to partner performance and Everpure business priorities
• Ensure incentive structures reward higher-value contributions including advanced services solution selling recurring-revenue growth and platform adoption
• Maintain a strong command of pricing and discount structures to ensure alignment with the broader partner program and overall investment discipline

Program Operationalization and Launch Readiness

• Own end-to-end operationalization of managed service program elements not just the design but the delivery
• Partner cross-functionally with Channel Ops IT Finance Enablement and Marketing to ensure systems processes tools and content are ready before any program change goes live
• Drive launch readiness for the managed service program: documentation communications enablement assets and internal alignment must be complete and confirmed prior to launch
• Establish and maintain a single source of truth for managed service program requirements policies and documentation

Governance Compliance and Performance

• Define and track success criteria metrics and KPIs to measure program effectiveness and partner performance within the managed service motion
• Use performance data to continuously improve program design and investment decisions and serve as the primary voice on managed service program performance and strategic insight to the Director Partner Program
• Participate in governance reviews and cross-program coordination within the Global Partner Program Center of Excellence
• Partner with the Program Governance & Compliance Lead to ensure adherence to program policies and escalate exception requests through the defined governance process

Field Alignment and Adoption

• Serve as the primary program point of contact for PAMs GPO Theater Leaders and PSMs supporting the managed service motion providing the frameworks policies and tools that enable them to manage partner relationships effectively
• Gather and synthesize field and partner feedback to continuously inform managed service program evolution
• Drive partner and field adoption of program elements and ensure the program is understood actionable and impactful in real-world execution.

Field and Partner Engagement

• Collaborate closely with the GPO Field team to support the development of managed service partnerships that differentiate Everpure and expand its market reach.
• Gather partner feedback to inform product roadmap pricing and marketing strategies.
• Build and support high-performance partner programs that generate pipeline accelerate managed service opportunities and drive incremental revenue through Managed Services Provider partnerships.
• Represent Pures value proposition to both business and technical stakeholders within the MSP ecosystem.
• Coach internal field and partner teams on best practices for engaging positioning and co-selling with MSPs driving alignment between Pure direct sales and the MSP ecosystem.

Cross-Functional Alignment

• Serve as the primary managed service program point of contact across Sales Finance Channel Ops Marketing Legal and Enablement
• Align stakeholders on managed service program priorities tradeoffs and decisions and simplify complex requirements into clear direction for execution
• We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

WHAT YOU BRING

• 10 years of experience in partner programs channel strategy or go-to-market roles within a technology company with significant depth in managed service routes-to-market
• Proven track record of designing and operationalizing managed service or channel programs that deliver measurable business outcomes
• Deep understanding of managed service go-to-market motions and economics including recurring-revenue and consumption models services delivery pricing discounting and incentives
• Experience building and optimizing incentive structures (rebates rewards customized partner investment frameworks) with clear ROI outcomes
• Demonstrated ability to own both strategy and execution this role requires you to think and do
• Strong analytical skills with the ability to evaluate program performance and drive data-informed decisions
• Ability to influence cross-functional stakeholders across Sales Finance Operations Marketing Legal and Enablement
• Strong communication skills with the ability to clearly articulate program requirements and drive alignment
• Experience working closely with field-facing teams (PAMs Theater Leaders PSMs) to design programs that enable effective partner engagement with a clear understanding of the distinction between program ownership and relationship management
• Ability to operate effectively in a fast-paced evolving environment and manage competing priorities without losing execution momentum
• Proven experience aligning field stakeholders and Managed Service Providers around joint account planning partner-led sales motions and revenue-generating programs that accelerate opportunity progression and expand managed service growth.
• Demonstrated ability to work effectively with sales-facing and partner-facing teams to influence go-to-market execution support pipeline development and drive revenue growth through managed service motions.

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.