Global IT Endpoint Administrator

Edgewell is a global team of over 6700 visionaries doers and makers. Our secret is people and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together we reimagine good mornings and endless summers strive for more sustainable ways to beautify and bond and do it all with not only confidence but determination.

Position Overview

The Global IT Endpoint Administrator is responsible for managing and supporting Edgewells mobile device management (MDM) platforms to enhance endpoint experiences for the organization. The Global IT Endpoint Administrator will also provide technical assistance and guidance to end users troubleshoot issues and ensure compliance with global IT policies and standards. Additionally the Global IT Endpoint Administrator will contribute to the innovation and enhancement of the overall digital experience for the organization by identifying and implementing new technologies solutions and best practices.

This role will be in proximity to one of Edgewells main office locations with a hybrid model: Shelton CT; St. Louis MO; New York City

Responsibilities

• Administer configure and monitor the MDM platforms (Kandji and Intune) for macOS iOS Android and Windows devices.
• Enroll provision and deploy devices to end users; manage device profiles policies and security settings.
• Perform regular audits and reports on device inventory compliance and usage.
• Provide technical support and troubleshooting for endpoint-related issues and escalate complex problems to the appropriate teams through ServiceNow.
• Collaborate with other IT teams and stakeholders to ensure alignment and integration of MDM solutions with other IT systems and services.
• Research and evaluate new MDM features tools and best practices to provide recommendations for improvement.
• Document and update MDM processes procedures and knowledge base articles.
• Train and educate end users and technical teams on MDM policies procedures and best practices accordingly.
• Identify and implement new technologies solutions and best practices to enhance the digital experience for the organization.
• Participate in digital experience projects and initiatives including but not limited to: AI tool implementations ServiceNow experience enhancements onboarding experiences and digital experience monitoring (DEM).
• Stay updated on the latest trends and developments in digital experience and share insights and learnings with the IT team.

Qualifications

• Bachelors degree in Computer Science Information Systems or related field or equivalent work experience.
• 3 years of experience in MDM administration preferably with Kandji and Intune.
• Strong knowledge of MDM concepts standards and best practices.
• Proficient in macOS iOS Android and Windows device management configuration and troubleshooting.
• Experience with scripting languages such as PowerShell Python or Bash.
• Excellent communication collaboration and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks and projects.
• Ability to learn new technologies and adapt to changing environments.
• Passion and curiosity for digital experience innovation.

The salary range for this position is $96000$144000 Compensation for this position varies based on a range of equal opportunity factors including but not limited to role scope level of experience relevant skills education and credentials external and internal benchmarks for equivalent roles and experience business sector and geographic location. Compensation decisions are based on the specific facts and circumstances of each addition to base salary the total rewards package may also include for eligible roles bonus and long-term Incentive. Edgewell offers competitive employee benefits including medical dental & vision coverage; 401(k); life accident and disability insurance; and wellness programs. Your Talent Acquisition Partner can provide additional details regarding total rewards offerings and the applicable salary range for the relevant location(s) during the hiring process.

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