Global Investigations Manager

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRMs platforms enable investigators to trace illicit activity build cases and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

The Scam Investigations team is TRMs tip of the spear against pig butchering syndicates romance fraud networks and investment scam operations that steal billions from victims each year. The team operates an integrated workflow from AI-supported complaint triage to time-sensitive investigation escalation and recovery support for victims.

As Investigations Manager you will lead the operational core of a high-volume scam-investigation workflow: managing investigators across triage and recovery support maintaining work-product quality and partnering closely with engineering legal and cross-functional teams. This is a player-coach role for someone who has done investigative work can credibly review it and can run the people-management cadence that allows a high-pressure team to sustain quality and throughput over time.

The impact you will have:

• Run the team. 1:1s career-pathing performance pulses and growth feedback at TRM Manager standard. You convert priorities from department leadership into investigator workload and escalate cleanly when something exceeds team-level scope. The reason your investigators stay and grow is you.

• Hire and develop. Source actively alongside the recruiter run thoughtful interview loops and own end-to-end onboarding. When the team needs to grow or when automation shifts the analyst-to-volume ratio you write the headcount case. Talent density is yours to defend and raise.

• Servant-leader by default. Every TRM manager is a doer. When the team needs you in the trenches youre there.

What were looking for:

• 12 months of people management with 38 direct reports documented continuous-feedback practice real career-pathing conversations and at least one documented underperformance management cycle. Has hired developed and (when needed) managed people out.

• Operational / investigative experience you have personally executed or supervised the kind of investigative work product this team produces (cryptocurrency tracing financial-crime investigations legal-process drafting). You are not currently a daily practitioner but you are a credible QC layer on the teams output.

• AI fluency (required) you use AI tools in your management workflow and you can articulate where AI accelerates your teams output and where it doesnt. AI fluency is evaluated during the interview process.

• Legal-process fluency working-level familiarity with subpoenas warrants preservation requests and other formal investigative process. You do not need to be a lawyer; you need to understand how high-quality investigative documentation supports downstream action.

• US Citizenship required

• Washington D.C. / MD / VA based (hybrid; periodic on-site collaboration and travel may be required)

• Ability to obtain Public Trust clearance

About the team:

• Distributed async-first via Slack and Notion with structured syncs for alignment. Primary time-zone overlap: US Eastern / Central.

• High autonomy high standards low bureaucracy work directly with engineering analysts legal counterparts and partners who depend on the teams output.

Team operating rhythms:

• Weekly 1:1s with direct reports

• Weekly team sync covering active work throughput and escalations

• 6-week performance pulse cycle across the team

• Quarterly career-pathing conversations and Areas of Responsibility audits

• Surge availability expected during time-sensitive disruption windows

We are building a safer world. That promise shows up in how we work every day.

TRM moves quickly. We are a high velocity high ownership team that expects clarity follow-through and impact. People who thrive here are energized by hard problems experimentation and continuous feedback. If something takes months elsewhere it will ship here in days.

Our work sits at the intersection of AI national security and fighting crime. The problems are complex the stakes are real and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result the way we operate requires a high level of ownership adaptability collaboration and creative problem-solving.

At TRM you should expect:

• Priorities and targets to change quickly as we experiment and iterate

• Work that often requires operating with a high degree of ambiguity

• A high level of personal ownership and accountability

• Close collaboration across teams and functions

• Frequent high-touch communication

• Creative problem solving and out-of-the-box thinking

• A pace that rewards urgency adaptability and outcomes

This environment is energizing for people who enjoy building solving hard problems and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity adjusting course as new information emerges and maintaining focus and positivity in a fast-moving and intense environment.

We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here not just survive here.

At the same time many people find this work deeply rewarding. If you are excited by meaningful problems motivated by ambitious goals and energized by working alongside mission-driven colleagues there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like

AI fluency is a baseline expectation at TRM.

We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft not just automate surface tasks.

At TRM AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:

• Accelerate repeatable workflows

• Structure and solve problems

• Improve output quality

• Increase speed and leverage

You will be evaluated on applied AI fluency during the interview process.

We hire and grow against three leadership principles. Theyre the standards for how we operate treat each other and make decisions.

• Impact-Oriented Trailblazer: We put customers first and move with speed focus and adaptability. We treat every plan like an experiment test ship measure and iterate quickly.

• Master Craftsperson: We care deeply about our craft. We balance speed with high standards own outcomes endtoend and invest in getting better everyday.

• Inspiring Colleague: We add clarity and energy not noise. We bring humility candor and a oneteam mindset giving and receiving feedback to make the team stronger.

At TRM we care deeply about our craft. We are looking for individuals who want their work to matter who experiment with speed and rigor and who take pride in building a safer world for billions of people. If youre excited by TRMs mission but dont check every box we encourage you to apply we hire for slope judgment and the will to learn fast.

TRM is a Series C company with $220M in total funding backed by Blockchain Capital Goldman Sachs Bessemer Y Combinator Thoma Bravo and others. Headquartered in San Francisco TRM operates as a distributed-first company with hubs in Los Angeles San Francisco New York Washington D.C. London and Singapore.

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Required Experience:

Manager