Global Head Portfolio Management (PM) GTM Lead

Global Head Portfolio Management (PM) GTM Lead  

Overview 

As the Global Head Portfolio Management (PM) GTM Lead you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the PM product portfolio. Reporting directly to the Global Head Autonomous IT GTM you will act as a key contributor to business growth customer engagement and operational excellence within our Autonomous IT growth motion helping customers connect strategy to delivery across their investments work and outcomes. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration.  

Key responsibilities 

• Engage directly with strategic customers to understand needs drive adoption and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity maintaining feedback loops to inform GTM decisions. 

• Design and activate prioritized sales plays that maximize pipeline generation progression and new net annual contract value (NNACV). Work closely with sales product and marketing teams to ensure cohesive execution. 

• Scale CIO GTM plays repeatable motions and readiness programs across geographies (AMS EMEA APAC Japan) ensuring consistent field enablement and performance tracking. 

• Support the Autonomous IT motion by increasing PM attach rate and expansion across CIO/IT deals in alignment with GTM priorities around selling the NOW platform. 

• Elevate simplify and transform solution messaging in partnership with Product Solution Marketing (PSM) ensuring clarity and impact across all channels. 

• Collaborate with the PM BU to develop and refine GTM strategies including insights into pricing packaging and market positioning as needed. 

• Drive integration of GTM initiatives across Global Partnerships & Channels (GPC) Customer Excellence Group (CEG) PSM and Industry Solutions to ensure scalability and performance tracking. 

• Support partner co-sell strategy and solution partner enablement to unlock joint growth and market reach. 

• Stay ahead of market trends competitive shifts and emerging technologies to inform GTM strategy and positioning. 

• Represent the company at industry events panels and executive forums. 

• Support deal execution across stages including but not limited to planning discovery calls engagement plans workshops etc. 

• Support high-impact deals advising field and geo leadership on strategic execution and customer unlock. 

• Foster a culture of innovation collaboration and continuous improvement. 

Qualifications :

• 7 years of experience in GTM strategy solution sales business operations or customer success with at least 3 years in a senior role. 

• Proven track record of driving strategic initiatives and operational execution in complex matrixed environments. 

• Deep experience engaging with senior stakeholders (e.g. CIOs) and influencing executive decision-making. 

• Strong analytical communication and storytelling skills. 

• Experience in SaaS cloud or enterprise technology preferred. 

• Familiarity with strategic portfolio management portfolio planning project and portfolio management (PPM) demand and resource management agile and value stream management or adjacent domains is a plus. 

• MBA or equivalent advanced degree is a plus. 

What we offer 

• Senior leader level visibility and impact. 

• A dynamic collaborative environment with top-tier talent. 

• Competitive compensation and benefits. 

• Opportunities for growth and leadership across the organization. 

For positions in this location we offer a base pay of $122430 - $202020 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location we offer a base pay of $123900 - $216800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time