General Manager
Punta Gorda, FL - USA
Department:
Job Summary
- Lead all managers associates and contract partners.
- Establish culture expectations and accountability.
- Maintain strong visibility within the community.
- Deliver consistent professional operations.
- Serve as primary liaison to the boards.
- Prepare agendas reports and recommendations.
- Provide professional guidance for decision-making.
- Maintain proper distinction between governance and operations.
- Prepare and manage HOA and golf budgets.
- Monitor financial performance.
- Provide variance explanations and forecasting.
- Ensure proper controls audits and reserve practices.
- Oversee vendor and contract compliance.
- Ensure clubhouse dining lifestyle fitness and common areas operate safely and efficiently.
- Implement service standards.
- Oversee preventive maintenance and vendor performance.
- Provide executive leadership to golf department heads.
- Ensure service staffing and financial performance.
- Present reports to the Golf Board.
- Coordinate shared services when appropriate.
- Provide executive direction to F&B leadership.
- Ensure offerings align with financial objectives and community expectations.
- Delegate daily execution to department leaders.
- Maintain transparent communication.
- Ensure follow-up.
- Build trust and accessibility.
- Partner with boards on long-term planning.
- Oversee projects with attention to cost timeline and resident impact.
- Recruit develop and retain strong leaders.
- Ensure HR compliance.
- Build succession strength.
- The GM holds final management authority over day-to-day operations staffing service models and expenditures within the approved budget.
- Items requiring budget changes new policy or material deviation from adopted direction elevate to the board.
- The GM provides executive oversight to both HOA amenities and golf operations while maintaining financial and governance separation between entities.
- Financial discipline.
- Predictable operations.
- Strong leadership bench.
- High resident satisfaction.
- Clean audits.
- No surprises to the board.
- Florida CAM License.
- Senior leadership experience in community or club operations.
- Strong financial and organizational capability.
- Experience leading multi-department teams.
- Large-scale or multi-entity environments.
- Executive leadership
- Financial literacy
- Governance partnership
- Communication
- Conflict navigation
- Strategic thinking
- Combination of office and field activity.
- Nights weekends holidays as required.
- The General Manager is employed and supervised by Troon.
- All employment matters including hiring evaluation discipline compensation and termination are managed under Troon authority.
- Health Insurance with a generous employer contribution
- Vacation
- 401k and employer contribution
- Paid holidays
- Life Insurance
- Short Term Disability
- Employee Assistance Program
Address: 14611 Heritage Landing Blvd. Punta Gorda FL 33955
Management brand presence: Troon/ICON-managed golf and community operation
Operating scale: HOA budget of roughly $8.5M and golf budget of roughly $5.5M or $14M combined based on your prior direction.
Community type: Gated residential golf and country club community with bundled/resort-style amenities. The public-facing club site highlights guard-gated entry golf dining fitness racquet sports bocce spa services and resort pool amenities.
About Heritage Landing:
Heritage Landings golf course has a unique history. It originally opened in 2007 as Tern Bay Golf & Country Club closed in 2008 and was later remastered in 2019 by Gordon G. Lewis into the current 18-hole Heritage Landing layout. The course is listed as a par 71 with Champion Paspalum on greens tees and fairways and multiple tee options ranging from about 4363 yards to 7122 yards.
The golf operation includes:
- 18-hole championship golf course
- Driving range
- Chipping area
- Putting green
- On-course/pro shop operation
- Chelsea tee time/reservation system
- Member resident and guest play dynamics
- Community amenities
- Resort-style pool with gradual entry and lap lanes
- Three restaurants including an outdoor pool café
- Two full-service bars
- Tennis
- Pickleball
- Bocce
- Fitness center
- Aerobics room
- Full-service spa with nails and massage
- Guard-gated entry
Required Experience:
Director
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more