General Manager

The General Manager is responsible for the overall leadership profitability growth and operational success of Hyundai of Charleston and Genesis of Charleston. This role is accountable for achieving financial performance targets meeting or exceeding OEM sales objectives delivering exceptional customer satisfaction and building a high-performance culture across both stores.

The ideal candidate will be a strategic and hands-on leader who can successfully balance the demands ofluxury brand execution and high-volume retail operations while developing strong teams and driving continuous improvement throughout the organization.

• Direct and oversee all dealership operations to ensure maximum efficiency profitability and customer satisfaction across both Hyundai and Genesis
• Develop and execute strategic plans to achieve sales service parts and profitability goals
• Implement scalable processes and best practices to support continued growth across both stores
• Ensure strict adherence to Hyundai and Genesis OEM standards image requirements and operational expectations
• Champion a customer-first culture with a focus on CSI online reputation retention and long-term loyalty
• Manage and resolve escalated customer concerns swiftly and professionally
• Build strong relationships with OEM partners lenders vendors and the local community

• Recruit hire train and develop a high-performing leadership team
• Create a culture of accountability performance and continuous development
• Establish clear KPIs and conduct regular performance reviews with department leaders
• Lead structured management meetings focused on data-driven performance and execution
• Develop future leaders within the organization and strengthen bench depth
• Maintain strong employee engagement and retention initiatives
• Ensure proper staffing levels across all departments to support growth and customer experience goals

• Own full P&L responsibility for both dealerships and drive overall profitability
• Analyze financial statements forecast performance and execute plans to achieve targets
• Identify opportunities to improve gross reduce expenses and increase operational efficiency
• Optimize inventory management pricing strategy aging and turn rates
• Partner with the Controller to ensure accurate reporting expense control and compliance
• Deliver timely and accurate financial reporting to ownership
• Drive disciplined expense management while investing strategically in growth opportunities

• Drive performance across Sales F&I Service and Parts departments
• Ensure consistent execution of sales processes CRM discipline and follow-up accountability
• Support strong new and used vehicle strategy including acquisition merchandising and pricing
• Execute modern brand-focused marketing strategies including:
  • Digital lead generation and conversion
  • Reputation management and Google review growth
  • Service retention and lifecycle marketing
  • Brand awareness and local market engagement
• Maintain a top-tier CSI culture across all departments
• Monitor and improve customer satisfaction retention and online brand presence
• Support community involvement and local brand-building initiatives in the Charleston market

• Maintain full compliance with all federal state and local regulations
• Ensure adherence to Hyundai and Genesis standards policies and audit requirements
• Oversee safe ethical and compliant dealership operations
• Minimize financial operational and legal risks through strong process management and accountability

• Proven experience as a General Sales Manager or higher in an automotive dealership
• Demonstrated success driving profitability and operational performance
• Strong financial acumen including deep understanding of dealership financial statements and KPIs
• Proven ability to lead coach and develop high-performing teams
• Strong understanding of inventory management pricing strategy and market dynamics
• Excellent communication leadership and organizational skills
• Proficiency in DMS and CRM systems
• Valid drivers license

• Prior experience with Hyundai Genesis or other import/luxury dealership operations
• Experience managing multiple brands or rooftops
• CDK DMS experience
• Bachelors degree in Business Finance or related field
• Prior full P&L General Manager responsibility

• Join a growing automotive group with a long-term investment strategy
• Lead two exciting and growing brands in a highly desirable Charleston market
• Operate out of brand-new stand-alone facilities completed in 2025
• Oversee a unique combination of luxury and volume
• Benefit from a strong market position including significant Hyundai market advantage
• Work in a collaborative performance-driven culture committed to excellence
• Receive ongoing leadership support development and training investment
• Opportunity for continued career growth and advancement within the organization

• Competitive health dental and vision insurance
• 401(k) with company match
• Paid vacation and personal time
• Employee vehicle purchase program
• Leadership development and training investment