General Manager, Area

General Manager AreaAt SSA we believe our work matters because the people do. For more than 50 years weve helped create experiences that leave people feeling connected inspired and reminded that fun still for your first job building your career or bringing years of experience to a new roleyoullbe part of a team that values your ideas supports your growth and encourages you to make an impact. More than 54% of our leaders were promoted from within a reflection of our commitment to investing in people and creating opportunities to Title: General Manager AreaReports to: Regional ManagerJob Description:The General Manager Area is a rare leadership seat equal parts executive operator master coach and culture driver. Anchored at a large primary campus with operational reach across multiple metro-area sites this role carries simultaneous P&L accountability across Culinary Retail and Catering with additional service offerings woven throughout the is seeking a proven senior operator with top-tier experience leading large-scale multi-layered teams in unique venue settings someone who is present credible and steady; who leads hard conversations rather than avoids them; and who builds a management culture where team members feel genuinely developed not just a high-volume high-visibility environment the GM Areas defining mandate is simple and ambitious: develop leaders who develop Mandate: Leader Who DevelopsThis role is not about managing deliverables. It is about multiplying leadership capacity across a large complex management structure. The General Manager Area sets the standard for how managers are developedand holds every direct report to that same standard with their own and sustain a coaching culture across all business lines Culinary Retail and Catering as the core with extended offerings and sales roles woven throughout ensuring every leader at every level is actively developed not just structured recurring 1:1s and meaningful performance conversations with direct-report managers and hold them accountable for bringing that same discipline and consistency to their own growth plans for managers with clear benchmarks and defined next steps while identifying top talent early accelerating their development and building the succession pipeline before the need feedback that is specific timely and actionable and build an environment where accountability is the norm and psychological safety is the the full team member experience from day one through long tenure; hold managers accountable for onboarding quality stay visible to the frontline and treat early-turnover patterns as a direct signal about and reinforce the leadership behaviors that drive engagement retention and growth leading inclusively enough that opportunity and recognition reach everyone equitably knowing that when the culture is right the metrics take care of themselves. Create clear pathways for team members to raise concerns and be heard; advocate for your workforce with the same energy you bring to business Leadership and P&L AccountabilityThe GM Area owns the financial outcome across all business lines Culinary Retail and Catering with extended offerings spanning the primary campus and every site within the metro area portfolio. This is not a support role; it is a P&L seat with full accountability for performance growth and fiscal the combined P&L for all assigned locations Culinary Retail Catering and all associated service lines with full financial accountability across every campus and site in the portfolio from revenue growth to margin performanceLead financial planning budgeting and forecasting cycles aligned to SSAs seasonal rhythms and targetsMonitor and analyze cross-departmental financial performance; identify gaps lead corrective actions and capture growth opportunitiesCoach managers to understand and own their line-level financials labor COGS and margin not just execute against themPartner with leadership on resource allocation capital needs and strategic investment decisions impacting campus performanceEnsure fiscal accountability is embedded in management culture every manager should know their numbers and own the outcomeOperationalIntelligence& InnovationThis is a fast complex high-scale operation and the GM Area is its anchor. They ensure SSAs standards and partner commitments are executed consistently across every business line every site every day even and uphold SSAs operational standards across all business lines and campus touchpoints and hold managers accountable for executing themLead seasonal planning and peak-volume strategy; ensure managers are equipped to execute large-scale events and high-demand periodsConduct structured operational assessments; build and monitor action plans that drive measurable improvementPartner with managers on staffing strategy scheduling frameworks and labor optimization especially during high-demand periodsLead new business initiatives company programs and capital projects holding managers accountable for driving execution not simply implementing top-down directionDrive a culture of clear consistent communication by owning unit communication practices facilitating purposeful pre-shifts team meetings and manager check-ins that ensure information flows effectively from leadership to every level of the teamBring emerging trends in food beverage retail and guest experience to the table before they become industry standard arriving to every conversation prepared informed and ready to position the unit to lead rather than followBuild a culture where managers are expected to innovate not just execute; reward creative thinking pilot new ideas with intention and treat calculated risk as part of the jobChampion the adoption of Operational Intelligence tools and technology platforms across all business lines ensuring managers translate data into action and embed digital workflows into daily operationsGuest & Partner RelationsThe GM Area is SSAs most visible presence on campus and the standard by which the partner measures the value of the relationship. Success in this role is built on trust preparation and a genuine commitment to both exceptional hospitality and long-term and maintain a trusted partnership with our partner showing up as SSAs senior operational presence with honesty consistency and a long-term relationship mindsetCome prepared to every partner conversation with data operational insights and a clear point of view contributing strategically and demonstrating SSAs value at every interactionAddress partner concerns with urgency and transparency communicating proactively escalating when needed and following through completely until resolvedChampion SSAs 452 Hospitality standard across every touchpoint creating memorable moments for guests partners and team members that reflect the best of what SSA deliversEmbed SSAs sustainability commitments and the partners conservation mission into daily operations and campus culture making both a visible and practiced part of how the unit runsTrainingCompliance Safety & StandardsEnsure full compliance with all applicable local state and federal regulations across campus operations proactivelyidentifyingrisks engaging the right internal and external partners and resolving issues before they risk assessment and safety planning across all departments ensuring managers are trained prepared and capable of executing emergency response protocols without waiting for directionMaintain operational standards safety certifications and required licensing across the unit holding the management team accountable for training currency and keeping all credentials current and audit-readyBuild a culture of compliance through consistent training expectations ensuring all team members complete required certifications food safety standards alcohol service protocols and SSA onboarding requirements on time and to standardCoordinate with legal People and company leadership on compliance matters escalating appropriately documenting accurately and following through on corrective action with urgency and professionalismRequirements:Onsite Role3050% travelbetween locationsAble to walk and tour units for extended periods (accommodation available)Flexible availability including evenings weekends and holidays as business requiresValid drivers license required; subject to DMV check if operating a company vehicle or golf cartEducation & Experience:7 years of progressive operational leadership as a General Manager in unique venue cultural attraction theme park or large-scale hospitality environments with 3 years of multi-department and multi-unit or area management experience preferredProven track record of developing high-performing management teams leaders who develop leaders while leading across multiple concurrent business lines (F&B Retail Catering or comparable) in a campus or complex environmentDemonstrated success as both a change leader and cultural stabilizer in high-volume high-stakes settingsBachelors degree preferred; equivalent combination of education and demonstrated leadership experience consideredWork Environment:The General Manager Area works across multiple active hospitality environments each with the fast-paced high-energy characteristics of cultural attraction operations. Regular travel between units is expected. The role requires physical stamina comfort with variable schedules and settings and the ability to lead effectively across multiple partner is by no means an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments)Compensation and BenefitsFull-Time Exempt$75 monthly cell phone stipendBonus eligible based on company performance and guidelines outlined by your Off: no accruals; employees are encouraged toschedule time off as needed within business Dental Vision Life Insurance and other voluntary benefits for you and your family; employeepremiums in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).Short-Term Disability and Long-Term Disability employer sponsored;scaled salarypay followingsubmission and approval of leaveParentalLeave:Birthing Parent Plan covers up to (6-8) weeks fully paid leave based on the birthing Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasonsincluding ParentalBondingand your familysseriousmedical to 5 days Paid Bereavement LeaveOn-Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts where applicablePaid sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by :Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island : Employees accrue1 hour of paid sick leave for every 30 hours worked up to48 hours per year under the Healthy Families and Workplaces Act (HFWA).Maryland: Employees accrue at least1 hour of paid sick and safe leave for every 30 hours worked up to40 hours peryear as required under the Maryland Healthy Working Families : Employees accrue1 hour of paid sick leave for every 40 hours worked in accordance with the Seattle Paid Sick and Safe Holdings and its affiliated companies including SSA Group A&F Souvenir Cinchio Solutions and Behavioral Essentials are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective California Residents: By submitting your job application you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Please see the Fair Chance Ordinance - Know Your Rights documentfor more information. By submitting your job application you agree you have reviewed the Fair Chance Ordinance - Know Your Rights document.