General Liability Claim Representative Indianapolis, IN

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Who Are We
Taking care of our customers our communities and each other. Thats the Travelers Promise. By honoring this commitment we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performance-based cash incentive awards.

Salary Range
$67000.00 - $110600.00
Target Openings
2
What Is the Opportunity
As a Claim Rep General Liability you will be responsible for managing and investigating low to moderate complexity injury and/or property damage claims including customer contact determining coverage evaluating liability assessing damages establishing timely reserves and issue timely and accurate payments within appropriate authority and this fast-paced detail-oriented and customer-focused role you will work closely with customers claimants attorneys and other parties to ensure claims are resolved accurately and efficiently while maintaining a high level of professionalism empathy and service. You may provide training and coaching to less experienced claim professionals.
What Will You Do
Manage an active caseload of injury and/or property damage claims from first notice of loss through resolution within level of authority. Typically handles low to moderately complex personal and/or business insurance liability claims which may include coverage disputes and contractual indemnity issues.
Gather and thoroughly investigate information by contacting all relevant parties to determine coverage evaluate liability exposure assess bodily injury and/or property damage and establish appropriate reserves in accordance with policy terms and management guidance. Leverage internal resources as appropriate.
Provide timely and professional communication to customers opposing counsel third-party vendors internal stakeholders and other parties.
Negotiate with multiple constituents (e.g. claimants attorneys representatives) and convey claim settlements within authority and issue payments timely and accurately.
Handle low complexity litigation.
Maintain accurate records of claim activity in claim management systems.
Adapt to new technology implementations system upgrades and digital tool rollouts particularly in the areas of AI while maintaining productivity and service quality.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers requirements within three months of starting the job.
Perform other duties as assigned.