FT Community Associate Grantville

JOB SUMMARY

Perform transactional duties and responsibilities while exemplifying JBTs SMILE Standards and Non-Negotiables. Know and comply with laws regulations and bank policies and procedures applicable to transactions processing.

DUTIES AND RESPONSIBILITIES

• Provide SMILE Standards service to clients at all times and actively seek out and meet their banking needs.
• Consistently deliver high quality JBT service in person through the drive-up over the telephone and during community events using JBTs Non-Negotiables.
• Working knowledge of branch products and services. Expands relationships though recommendations designed to assist client. Refers clients to appropriate partners for additional needs.
• Ability to answer basic questions about JBTs digital banking services.
• Keep a clean organized work area and a professional appearance as outlined in the Banks Dress Code Policy.
• Accurately efficiently and promptly perform client transactions (including those received by mail or night deposit): cashing checks deposits withdrawals selling of monetary instruments loan payments etc.
• Balance cash drawer/debits and credits accurately and in a timely manner using the Teller system. Maintain an orderly cash drawer within the Banks approved cash limits.
• Complete BAI courses as assigned.
• Respect the confidentiality of information obtained through or as a consequence of employment.
• Actively utilize CRM System to enhance client experience.
• Routinely incorporate compliance (knowledge of laws/regulations) in day-to-day tasks.
• Perform related duties including but not limited to client access to SDB area balancing the ATM Vault TCR etc.
• Ability to complete forms via Edit Merge Doc or located on JBT Connect.
• Ensure punctual and regular attendance.
• Promote and preserve JBTs values and culture.
• Follow Bank policy and procedure to prevent fraud and financial crimes.
• Other duties as assigned.

SKILLS REQUIRED

• Ability to operate Banks systems.
• Excellent communication and interpersonal skills.
• Proficient mathematics skills.
• Ability to operate the following office equipment: computer telephone copy machine fax machine scanner TCR.
• Ability to lift approximately 50 pounds.