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Front DeskGuest Service Representative

CSG Hotel Managementdba Comfort Suites-Galveston

Job Location:

Galveston, TX - USA

Salary: Not provided by the employer

Experience Required: 1-3years

Posted: 26 August 2026 (30+ days ago)

Application Deadline: 23 November 2026

Vacancies: 1 Vacancy

Job Summary

We are currently looking for a Guest Service Representative that will manage guest experiences by handling check-ins/check-outs processing payments and addressing inquiries with a professional friendly demeanor. They act as the primary point of contact ensuring guest satisfaction while coordinating with housekeeping and maintaining lobby cleanliness. Key responsibilities include managing reservations assigning rooms and resolving complaints.

Requirements

Guest Services: Welcome guests manage check-ins/check-outs issue room keys and provide information on hotel services rates and local attractions.
Administrative & Financial: Answer phone calls manage online/telephone reservations process credit card payments and maintain accurate room records.
Problem Resolution: Address guest complaints troubleshoot issues and ensure a high level of customer service.
Operational Support: Coordinate with housekeeping to ensure room availability maintain lobby cleanliness and potentially handle concierge services.

Required Skills and Qualifications

Customer Service: Excellent communication and interpersonal skills.
Technical Skills: Proficiency in hotel property management software preferably Choice Advantage experience and basic computer skills.
Shift Work: Flexible - part time/full time both available.
Attributes: Calm under pressure strong problem-solving and professional appearance.
Experience: High school diploma required; at least 1-2 years of previous hospitality experience at the front desk is preferred.

Benefits

Benefits & Perks

We value our team and offer a competitive package of benefits for part-time employees:

401(k) Retirement Plan: Available starting January 1 2026 with a generous company match up to 3.5%.
Virtual Healthcare Access: Unlimited free virtual doctor and therapy access for employees and dependents.
Digital Tipping: Opportunity for increased income through our digital tipping program for all employees
Annual Bonus & Rewards: Participation in our Long-Term Incentive annual bonus program plus recognition awards
Employee Meals: Twice-monthly weekend meals on busy days and monthly birthday celebrations.

Required Skills:

Required Qualifications High school diploma or equivalent. Previous experience in housekeeping within the hotel hospitality industry is preferred. Knowledge of proper cleaning techniques and infection control procedures. Familiarity with health and safety regulations. Ability to work with minimal supervision while maintaining high standards of cleanliness and efficiency.

Required Education:

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