Front Desk Receptionist Wilmington, NC

Front Desk Receptionist - Wilmington NC

Atlantic Dermatologyis hiring a full-time Front Desk Receptionist for our Wilmington NC office. This role is ideal for someone who enjoys working directly with patients managing front office responsibilities and helping create a welcoming organized experience in a busy outpatient setting. As a key member of the front desk team youll support patient scheduling check-in/check-out patient communication insurance-related front office tasks and daily office flow.

Schedule: Monday - Friday Full-time 40 hours per week

Anne Arundel Dermatology has been a trusted leader in medical surgical and cosmetic dermatology for more than 50 years. With 300 providers and 110 locations across 7 states we are committed to delivering high-quality patient-centered care while continuing to grow across the Mid-Atlantic and Southeast.

This is a great opportunity to join a collaborative dermatology practice and play an important role in the patient experience. Our front desk team helps keep the office running smoothly by providing excellent customer service supporting administrative workflows and ensuring patients feel welcomed and cared for from the moment they arrive.

• Greet patients in a friendly professional and welcoming manner
• Complete patient check-in and check-out
• Schedule appointments and assist with referrals
• Answer incoming calls take accurate messages and direct calls appropriately
• Enter and update patient demographics insurance and other registration information
• Review patient charts for completeness accuracy and required signatures
• Collect copays balances and other patient payments
• Track patient flow in the reception area and communicate with patients as needed
• Assist with billing- and insurance-related front office tasks
• Maintain patient records incoming correspondence and other administrative documentation
• Help manage office supply and product inventory as needed
• Run end-of-day reports and balance payment totals when closing
• Other duties assigned as deemed necessary by management

• High school diploma or GED required
• 1 year of experience in a medical office front desk patient access or medical receptionist role preferred
• Prior dermatology experience is a plus
• Experience working in a fast-paced outpatient or specialty practice preferred

• Strong customer service communication and interpersonal skills
• Ability to multitask and stay organized in a busy medical office environment
• Working knowledge of HIPAA and patient confidentiality standards
• Experience answering multi-line phones and managing appointment scheduling
• Comfortable collecting patient payments and handling front office administrative tasks
• Intermediate computer skills including EMR/practice management systems
• Strong attention to detail and time management skills
• Ability to work both independently and collaboratively as part of a team
• Ability to travel to and provide coverage for other local offices as needed

• Prolonged periods of sitting with occasional standing walking stooping and reaching
• Manual dexterity sufficient to operate a computer keyboard phone copier and other office equipment
• Ability to lift and carry up to 30 pounds as needed

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical Dental & Vision insurance effective 1^st of the month after date of start
• Short-term and long-term disability Voluntary life (employee spouse and child) Critical Illness and Hospital Indemnity Effective the 1^st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products