Front Desk Coordinator

Front Desk Coordinator

Position Summary

The Front Desk Coordinator serves as the first point of contact for customers visitors and partners entering the SC Works Center. This position is responsible for providing excellent customer service directing customers to appropriate services and staff assisting with center operations and supporting communication efforts through social media and other outreach activities.

Essential Duties and Responsibilities

Customer Service & Reception

• Greet customers visitors and guests in a professional and welcoming manner upon arrival.
• Serve as the primary point of contact at the front desk and ensure a positive customer experience.
• Respond to customer questions and direct individuals to the appropriate staff member program agency or community resource.
• Provide accurate information regarding employment services WIOA services and partner programs available through the local SC Works system.
• Provide customers with an overview of available resource room services employment opportunities workshops and career services.

Customer Assistance

• Assist customers with utilizing the SC Works Greeter Kiosk and other customer intake processes.
• Help customers navigate basic services and resources available within the center.
• Ensure customers are connected to the appropriate services in a timely manner.

Administrative Support

• Answer incoming telephone calls and transfer calls to the appropriate staff members.
• Maintain a professional and organized reception area.
• Assist with communicating office closures schedule changes and other important announcements within the office.

Communication & Outreach

• Assist with maintaining office closure information and updates on social media platforms and other communication channels.
• Support the development and posting of content on social media to promote center services workshops hiring events and community resources.
• Assist with outreach efforts to increase awareness of SC Works services and programs.

Knowledge Skills and Abilities

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to work effectively with diverse populations.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency with computers office software and basic social media platforms.
• Ability to maintain confidentiality and professionalism at all times.
• Knowledge of workforce development services and community resources preferred.

Qualifications :

Minimum Qualifications

• High school diploma or equivalent required.
• Customer service reception administrative support or related experience
• Experience working with the public and providing information and referrals 
• Experience with social media platforms and basic office technology including Microsoft Office

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Full-time