Front Desk Associate- Weekend Mornings

Front Office Associate

Maine Course Hospitality Group is a hospitality company built on Fun Family Integrity and Respect. We are committed to Positively Impacting Livesfor our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations.

We are hiring a part time Front Office Associate (Weekend Mornings/Saturday and Sunday)to welcome guests manage reservations handle check-ins and check-outs and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional efficient front desk support throughout a guests stay.

Why Join MCHG

We offer competitive wages and excellent full-time benefits including:

• Health Dental and Vision Insurance

• Life Insurance

• 401(k)

• Paid Time Off (PTO)

• Company Discounts

• Supportive and respectful work environment

Key Responsibilities

• Greet and welcome guests with excellent customer service

• Manage front desk operations including check-in check-out and reservation management

• Process guest payments accurately; handle cash credit cards and daily balancing

• Answer all incoming calls professionally and follow company sales and service standards

• Assist guests with room selection room upgrades and brand program enrollment

• Handle room and rate changes while following hotel policies and guest needs

• Review VIP arrivals special requests and ensure accurate guest notes

• Coordinate with Housekeeping on room status and readiness

• Provide guests with information about hotel amenities services and local attractions

• Maintain clean organized and safe work areas at all times

• Communicate effectively with management and all hotel departments

• Represent MCHG positively and professionally while interacting with guests and the community

• Follow all company policies procedures and safety standards
  
  

Qualifications

• Previous front desk hotel or customer service experience preferred

• Strong guest service and hospitality skills

• Excellent verbal and written communication skills

• Basic computer skills; ability to learn hotel PMS and reservation systems

• Strong attention to detail accuracy and ability to multitask

• Positive attitude professional appearance and reliable attendance

• Ability to stand and walk for extended periods; lift 3550 lbs as needed

• Must be available to work a flexible schedule including nights weekends and holidays
  
  

MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected status.