Front Desk Agent (part-time) | Weekend Availability Required

This position is responsible for anticipating guest needs exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs securing payment verifying and adjusting billing and assisting guests with reservations and requests in a friendly professional and timely manner while following CSM high standards of quality to ensure guest satisfaction. Complying with quality assurance and expectations.

• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs verify billing create reservations and process special requests.
• Assists guests by having knowledge of hotel property local attractions and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests needs and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability follows restrictions and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning organizing and prioritizing work duties.
• Adheres to CSM general work rules and department procedures.
• Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM brand local state and federal regulations. Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 1 years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements: Ability to lift push and pull up to 75 pounds on an occasional basis.

Rate: $18.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email.

Required Experience:

Unclear Seniority