Front Desk Agent
Job Location:
Gretna, NE - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
OB DESCRIPTION- Hotel Desk AgentSummary/ObjectiveThe hotel desk agent greets and welcomes guests to the establishment and makes them feelcomfortable in their Functions.1. Greets and welcomes guests.2. Assigns rooms and keys. (never giving out room number out loud)3. Maintains room availability.4. Collects and distributes cash handling for hotel5. Prepares bills and collects payment for visits.6. Assists in solving billing discrepancies.7. Answers inquiries regarding hotel area and services.8. Secures patrons valuables in the safe.9. Provides suggestions of places to visit eat and shop.10. Answering phone is using correct brand verbiage.11. Maintains hotel records.12. Insure the safety of our guests property assets; never open door for guests who forgottheir key (redirect them back to the front desk) Hilton PEP is helpful
Required Experience:
Unclear Seniority
About Company
As a hotel front desk staff member, you play a vital role in providing exceptional customer service and ensuring a smooth and pleasant experience for hotel...
