FraudInvestigation Specialist (On-site)

Heritage Bank currently has an exciting opportunity within our organization!

Our Risk and Compliance team is seeking a full-timefraud/investigations specialistto identify suspected and potential fraud related transactions and conduct complete investigations for assigned cases.

This position is fully on-site at the Southern Operations Center in Tacoma WA.

Base Salary Range:

Level I - $22.04 - $27.55 - $33.06 per hour

Level II - $23.69 - $29.61 - $35.54 per hour

Depending on qualifications and experience Fraud/Investigations Specialist I or II may be considered.

The Role at a Glance:

• Performs analysis of assigned accounts and activity. Triage risk and determine appropriate action using internal tools and information sources.
• Obtains and provides detailed documentary evidence to support confirmed fraud activity necessary to prepare cases or alerts for a criminal prosecution referral to law enforcement and collections as appropriate.
• Documents daily review and analysis of suspicious transactions communicates a summary to appropriate parties.
• Ensures compliance to appropriate Federal Regulations and SAR reporting requirements.
• Actions assigned accounts based on established department procedures to mitigate and minimize risk and risk-related exposure.
• Partners with internal/external customers business partners peer groups management law enforcement and other issuing parties to ensure effective communication on fraud related cases and concerns.
• Builds and maintains relationships with contacts throughout the industry.
• Contributes to the success of the department with willingness to share in all department responsibilities as required or assigned.
• Gains working knowledge of and ensures bank activities are performed in compliance with all state and federal banking laws and regulations applicable to assigned area.
• Understands and complies with all policies procedures standards and guidance relevant to assigned job responsibilities.

Core Skills and Qualification:

• Leve I -1 year recent experience in bank operations and/or retail banking required. Experience working in a fraud compliance or risk environment within the financial services industry or financial investigations experience in Federal State or local law enforcement preferred.
• Level II -3 yearsrecent / relevant experience working in a fraud compliance or risk environment within the financial services industry or financial investigations experience in Federal State or local law enforcement
• Professional credentials in fraud risk management preferred. Equivalent combination of education experience and training may be considered.
• Provides an exceptional level of quality service for internal/external customers; responds to customers needs questions and concerns in an accurate effective and timely manner.
• Ability to develop and maintain positive working relationships with all levels of bank personnel.
• Effective verbal and written business communication and presentation skills with the ability to communicate issues and follow up items in person over the phone and via email; ability to read write speak and understand English well.
• Detail oriented with organizational problem-solving data review and time management skills; with the ability to manage multiple assignments and reporting requests ensuring that priorities are set and commitments and deadlines are met with direct and moderate oversight and supervision.
• Basic understanding and working knowledge of principles procedures requirements regulations and policies related to assigned area as well as the Banks policies procedures products and services.
• Unquestionable integrity in handling sensitive and confidential information required.
• Basic use and understanding MS Office products (Word Excel Outlook) with the ability to learn and adapt to new technologies quickly.

Working Environment/Conditions:

• Climate controlled office environment.
• Work involves being able to concentrate on the matter at hand under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day.
• Work requires regular attendance punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and or extended hours and assist at other locations or remotely as needed.

Physical Demands/Effort:

• Work may involve the constant use of computer screens reading of reports and sitting throughout the day.
• Ability to operate a computer keyboard multi-line telephone photocopier scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing stooping bending at the waist walking climbing kneeling or crouching to file materials.
• Occasional lifting and/or moving up to 10 lbs. (files boxes etc.)

At Heritage Bank we work hard but we also know how important it is to take time off to stay healthy relax and spend time doing what makes your heart happy!

As part of our team youll enjoy a total rewards package which includes base salary based on the role experience and skill set along with an exceptional benefits package (medical dental vision life insurance 401(k) community volunteer time) and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month* while also enjoying 11 paid holidays each calendar year and an annual float day. *pro-rated from start date and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability or any other basis protected by applicable law.

Job applicants have certain legal rights. Please clickherefor information regarding these rights.

If you need assistance completing the online application please email:

Salary Range Disclaimer

The base salary range represents Heritage Banks current salary range for the position. Actual salaries will vary depending on factors including but not limited to qualifications experience and job performance. The range listed is just one component of Heritage Banks total compensation package for full time and part time employees. Depending on position other total compensation rewards may include monthly quarterly or annual incentive and/or bonuses.

##JobCategory:Compliance / Audit##

##Street:3615 Pacific Avenue##

##City:Tacoma##

##State:WA##

##ZipCode:98418##

##Internal:false##