Founding Customer Success Manager

About Us

Gumloop is the AI automation platform for the enterprise. We give teams the power to easily build and deploy AI agents in Slack Microsoft Teams or standalone that automate real work across hundreds of integrations with no engineering background required. The platform has three pillars:

1. Agents Conversational AI assistants that use tools (integrations workflows code sandbox MCP servers) to accomplish open-ended tasks. Unlike workflows that follow fixed paths agents decide which tools to use and when adapting based on context. Users configure agents with a system prompt a model and a set of tools. Agents can be deployed to a chat UI Slack or Microsoft Teams and can run autonomously via scheduled or event-based triggers.

2. Workflows Visual drag-and-drop automations composed of connected nodes on a canvas. Each node is a discrete operation (call an API run AI read a spreadsheet send an email). Workflows are deterministic and repeatable. They can be triggered manually on a schedule via webhook or by external events (new email Slack message etc.). Workflows can also be attached to agents as callable tools the agent orchestrates the workflow executes.

3. Gumstack Enterprise-grade MCP hosting observability and AI governance. Organizations provision managed MCP servers control which AI models are available audit every tool call and enforce security policies across all agents and workflows.

Were moving fast. Teams at Gusto Ramp Shopify Samsara Instacart and Opendoor are already building and deploying AI agents on Gumloop to automate real work across their organizations. Thats not a demo. Thats production.

Weve raised $70M from Benchmark First Round Capital Y Combinator Nexus Ventures Shopify Ventures BoxGroup and The Cannon Project to build a world class team.

Role Overview

Gumloop is seeing massive enterprise adoption. Shopify Instacart DoorDash and Ramp are rolling out company-wide all through pure word of mouth. Were bringing on a Founding Customer Success Manager to own our largest enterprise relationships drive adoption and consumption across the book and help build the Success function from the ground up. This is an early seat at a company defining what AI automation looks like for the enterprise.

What Youll Do

• Own a portfolio of enterprise accounts end-to-end (onboarding adoption renewal expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their business

• Develop and execute comprehensive Success plans that expand adoption and grow consumption across the book including change management strategies that get buy-in across customer orgs

• Lead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomes

• Partner with Solutions Engineers to scope design and deliver complex customer solutions

• Monitor usage patterns and identify optimization opportunities proactively addressing underutilization to drive full value from contracted commitments

• Build the Success motion from scratch: playbooks health scoring onboarding templates engagement models

What You Bring

• 6 years of experience in Customer Success Account Management or Solutions Engineering

• Experience working directly with C-level executives and navigating large complex enterprise organizations

• Youve taken accounts from day one onboarding all the way through renewal and you know what each phase needs to go well

• Strong technical curiosity. You dont need to write code but you can learn the platform inside and out build agents and workflows yourself and guide customers through their own technical implementations

• Comfort operating in a fast-moving early-stage environment with limited process

Bonus

• First or early Success hire at a fast-growing startup

• Experience with business process mapping requirements analysis and solution design

• Ability to understand and articulate AI/ML concepts API integrations and software implementation patterns across a diverse set of customer environments

• Existing relationships in enterprise technology or IT leadership

Benefits

• Highly competitive salary and meaningful equity

• Generous paid time off: 24 days for SF employees and 20 days globally use them as you need

• $350/month wellness benefit to spend on gym spa equipment or whatever keeps you at your best

• 15 days of temporary remote work flexibility per year

• 401k match up to 6%

Required Experience:

Manager