FLEX Manager, Product Analyst

This is a temporary position.

The assignment duration is through June 30 2027.

JOBSUMMARY

The FLEX Manager Product Analyst Unified Experience Layer (UXL) supports the delivery and continuous improvement of a shared platform that enables seamless customer experiences across Digital and Enterprise products and channels. This role partners closely with Product Owners Engineering and Business teams to provide insights support UXL product discovery and help drive data-informed decisions.

This role contributes across the product lifecycle including customer and product discovery backlog refinement feature validation and post-launch analysis. The FLEX Manager Product Analyst will focus on understanding customer needs analyzing platform usage and adoption trends and identifying opportunities to enhance product experiences and platform performance.

Working in a collaborative cross-functional environment the FLEX Manager Product Analyst will help bridge business context customer experience and product execution. This role will also support market and competitive research to identify opportunities for innovation including AI-driven workflows integration opportunities and optimizations across products and applications.

The ideal candidate is curious analytical and customer-focused with a strong ability to translate insights into actionable recommendations that improve both user experience and business outcomes.

CANDIDATEPROFILE EducationandExperience

Required

• Bachelors degree or equivalent professional experience with 0-3 years of experience in product analysis business analysis or a related role.
• Experience supporting Agile product teams including backlog refinement acceptance criteria issue tracking and use of tools such as JIRA.
• Strong analytical problem-solving communication and prioritization skills with the ability to translate business questions into clear insights and recommendations.

Preferred

• Experience with digital products shared services API-driven capabilities customer journey mapping user experience flows or digital analytics.
• Familiarity with product performance metrics dashboarding reporting or visualization tools such as Power BI Tableau or similar.
• Exposure to product discovery user research experimentation market research or emerging technologies including AI and automation.

COREWORKACTIVITIES

• Supports product discovery by gathering and analyzing customer feedback user behavior business needs and experience gaps across digital journeys.
• Partners with Product Owners to define user problems use cases hypotheses and solution options that inform UXL product enhancements.
• Documents customer journeys experience flows adoption patterns and stakeholder feedback to support product decisions and continuous improvement.
• Analyzes product and UXL capability usage data to identify trends risks opportunities and areas for improvement.
• Supports definition tracking and interpretation of key performance indicators aligned to product goals adoption and customer outcomes.
• Develops and maintains basic dashboards reports and ad hoc analyses to support planning prioritization and performance discussions.
• Evaluates consumer onboarding adoption contributor engagement and usage patterns to identify friction points and enablement opportunities.
• Provides insights and recommendations to improve adoption strategies consumer experience data quality and reporting processes.
• Supports backlog refinement by contributing analytical context acceptance criteria validation approach and measurable success indicators.
• Assists with testing feature validation post-launch analysis and outcome measurement for product enhancements.
• Identifies risks gaps dependencies and decision points through data analysis stakeholder input and product delivery context.
• Conducts market competitive and emerging technology research to identify opportunities for innovation including AI automation integrations and optimization.
• Translates findings trends and recommendations into clear materials for product reviews planning sessions and leadership discussions.
• Builds collaborative relationships across product engineering business and channel teams to align needs insights and execution priorities.
• Demonstrates and applies product lifecycle customer experience UXL capability and data-driven decision-making knowledge while continuously developing skills.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.