FLEX Business Support Analyst, Resiliency & Recoverability

This is a temporary position.

The assignment duration is August 30 2027.

JOBSUMMARY

The FLEX Business Support Analyst Resiliency & Recoverability supports Marriotts Resiliency & Recoverability program through analysis assessment reporting testing support and continuous improvement activities. The role works across application infrastructure cloud cybersecurity architecture and operational teams to gather and analyze information support recovery readiness activities coordinate recovery exercise activities and contribute to initiatives that strengthen enterprise recoverability.

This position partners with stakeholders throughout Global Technology to gather and analyze information identify opportunities for improvement support governance and testing activities and assist with the execution of strategic resiliency initiatives. The FLEX Business Support Analyst Resiliency & Recoverability applies critical thinking analytical skills and sound judgment to help assess recovery capabilities support program objectives and contribute to the continued maturity of Marriotts recoverability program.

The ideal candidate possesses a blend of analytical ability technology awareness curiosity and effective communication skills. While prior resiliency experience is not required the role is well suited for individuals with exposure to technology operations governance risk management project management service management or related technology disciplines who are interested in applying those skills within a resiliency and recoverability program.

Due to the nature of resiliency and recoverability activities this role is expected to support planned recovery exercises and when needed live recovery events. This may require occasional availability outside of standard business hours. Periodic travel may be required to support recovery exercises planning sessions operational activities or partner sites.

CANDIDATEPROFILE

EducationandExperience

Required

• Bachelors degree or equivalent relevant experience/certification.
• Up to 3 years experience supporting technology initiatives projects operational processes governance activities reporting functions or analytical activities within an IT environment operations environment.
• Strong analytical organizational and critical thinking skills.
• Ability to gather analyze and interpret information from multiple sources and stakeholders.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications including Excel PowerPoint Teams and SharePoint.

Preferred

• Experience working with technology operational resilience business continuity service management technology risk governance or related business and technology functions.
• Experience with Power BI JIRA Confluence ServiceNow or similar collaboration and reporting tools.
• Familiarity with Agile Scrum ITIL or project management practices.
• Experience analyzing data developing reports dashboards or presentations.
• Exposure to disaster recovery business continuity operational resilience incident management or technology governance concepts.
• Demonstrated ability to work independently and collaboratively within a matrixed environment.

COREWORKACTIVITIES

Resiliency Assessments & Analysis

• Participates in activities that support the assessment of application infrastructure and technology service recoverability through information gathering documentation analysis and stakeholder coordination.
• Analyzes information related to recovery readiness recovery capabilities dependencies risks and improvement opportunities.
• Supports resiliency assessments readiness reviews recoverability evaluations and associated documentation and reporting activities.
• Contributes analysis and recommendations that improve operational resilience and recoverability.

Recovery Testing & Program Support

• Supports planning coordination documentation and execution activities associated with recovery exercises tabletop exercises simulations and recovery validation events.
• Assists with documenting outcomes observations risks lessons learned and improvement opportunities.
• Supports follow-up activities associated with testing assessments and remediation efforts.
• Participates in initiatives designed to improve recovery preparedness and testing effectiveness.
• Maintains exercise artifacts action-item tracking schedules meeting documentation and follow-up activities associated with testing and assessment programs.

Reporting Metrics & Governance

• Develops and maintains reporting dashboards metrics program analytics and stakeholder reporting materials.
• Supports preparation of governance materials readouts executive summaries and stakeholder communications.
• Analyzes program data to identify trends risks and opportunities for improvement.
• Supports governance reviews readiness reporting and stakeholder communication activities.
• Assists with preparation of presentations summaries and reporting materials for program stakeholders.

Process Improvement & Program Development

• Supports initiatives that improve resiliency processes standards procedures reporting and overall program maturity.
• Identifies opportunities to improve efficiency through process improvements automation documentation enhancements and data quality improvements.
• Assists with the development and maintenance of program documentation templates and supporting materials.
• Research emerging practices and technologies that may enhance recoverability and operational resilience capabilities.

Stakeholder Collaboration

• Partners with application infrastructure cloud cybersecurity architecture and operational teams to support resiliency objectives.
• Works with stakeholders to gather information clarify requirements and support execution of program initiatives.
• Builds productive relationships across Global Technology to support recovery readiness and operational resilience goals.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.