FINRA 6 or 7 Call Center Support Representative

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software services and solutions to global enterprises and public sector organizations helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services Application Modernization and Industry-Specific Software Solutions DXC modernizes secures and operates some of the worlds most complex technology estates.

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

We are seeking a FINRA-licensed Registered Representative to join our customer service this role you will provide high-quality support to clients through our contact center assisting with complex inquiries account maintenance and financial service transactions.

This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards.

Key Responsibilities

• Provide exceptional service through the inbound contact center responding to complex customer inquiries and ensuring timely resolution or appropriate escalation.

• Research and resolve client requests efficiently while maintaining high service standards and compliance requirements.

• Perform account updates maintenance and transaction processing ensuring accurate documentation and account history records.

• Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs).

• Conduct data entry and document matching to maintain accurate and up-to-date customer account information.

• Collaborate with team members management and customers to resolve service issues and improve the customer experience.

• Support escalation management and service recovery activities including research and resolution for complex client cases.

• Assist with Voice of the Customer (VOC) feedback reviews and remediation actions when necessary.

• Contribute to continuous improvement initiatives recommending enhancements to procedures and workflows to increase efficiency and service quality.

• Support supervisors with daily operational activities including training or mentoring less experienced team members.

• Participate in Quality Assurance (QA) reviews particularly for FINRA-regulated transactions involving products with variable investment features.

Required Qualifications

• High school diploma or GED (required).

• Minimum 2 years of customer service experience in a call center environment.

• Life insurance experience is required.

• Prior experience in financial services investment services insurance or banking environments where FINRA certification was required.

• FINRA Series 6 or Series 7 license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing).

Preferred Qualifications

• Experience working across multiple organizational teams and stakeholders.

• Familiarity with contact center technology including phone systems help desk software and document processing tools.

• Strong analytical and problem-solving skills.

• Excellent communication and customer engagement skills.

• Ability to work independently and manage multiple priorities.

• Lean or Six Sigma certification or experience is a plus.

Work Environment

• Remote position within the United States

• Company-provided equipment for your home office setup

• Standard work schedule: Monday Friday between 7:00 AM and 8:00 PM CST (8-hour shifts)

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive flexible and competitive benefits program which includes but is not limited to health dental and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan paid holidays paid time off.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below.

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