Fine Dining Assistant Manager

The Fine Dining Assistant Manager supports day-to-day operations across multiple fine dining venues ensuring service excellence operational consistency and administrative accuracy. This role partners closely with General Managers Executive Chefs and FOH leaders to manage scheduling payroll/timekeeping reservations event coordination and compliance. The ideal candidate thrives in a fast-paced luxury service environment and brings exceptional organization communication and cross-venue coordination skills.

• Serve as the point of contact for 3 fine dining outlets;
• Coordinate cross-venue communication ensuring consistent SOP execution menu updates and service standards alignment.
• Build and publish weekly FOH schedules across venues; balance coverage forecast demand and manage swaps/changes.
• Oversee reservations and floor plan optimization (e.g. OpenTable/Resy/SevenRooms); manage high-priority bookings and VIP notes.
• Support private dining and event administration: proposals BEOs deposits timelines vendor coordination and post-event reconciliation.
• Monitor guest feedback resolve escalations and report trends with actionable improvements.
• Support weekly invoice processing petty cash logs and reconciliation; track comps/voids/discounts with appropriate approvals.
• Assist with inventory counts and data entry (wine spirits china/flatware linens); coordinate smallwares orders and vendor communications.
• Maintain up-to-date health & safety documentation checklists and inspection readiness; log incident/accident reports.
• Ensure adherence to alcohol service laws food safety and company policies across all venues.
• Onboard new hires to POS reservations scheduling and SOPs; deliver refresher training and quick tips.
• Act as an admin for POS reservations and scheduling systems; manage user access and troubleshoot issues with vendors/IT.

• 3 years in fine dining luxury hospitality or multi-unit restaurant operations with administrative or supervisory experience.
• Proficiency with POS (e.g. Toast/Micros) reservations platforms and scheduling/payroll tools
• Strong Excel/Google Sheets skills impeccable attention to detail and excellent written/verbal communication.
• Ability to work nights/weekends/holidays and travel between venues.
• Experience supporting private dining/events and wine program administration.
• Knowledge of food safety and alcohol service guidelines (e.g. ServSafe TIPS).
• Previous multi-site oversight within a luxury hotel resort or casino environment.

ADDITIONAL REQUIREMENTS

• Operational Discipline: Accurate on-time scheduling payroll and reporting across multiple outlets.
• Service Mindset: Anticipates needs protects the guest experience and supports FOH teams with urgency.
• Problem Solving: Resourceful and solutions-oriented; escalates appropriately.
• Communication & Influence: Clear diplomatic and consistent with cross-functional teams and leadership.
• Data & Systems Fluency: Uses data to drive decisions; strong comfort with administrative platforms.
• Physical & Work Requirements
• On your feet for extended periods; lift/carry up to 25 lbs occasionally.

• Frequent movement between venues; ability to work in a fast-paced high-noise environment.

  Key Performance Indicators (KPIs)

• Labor variance to budget and schedule publish compliance (on-time %)
• Timecard accuracy and payroll error rate
• Reservations conversion waitlist management and table turn times
• Guest feedback/NPS complaint resolution time and VIP handling
• Comp/void trend accuracy and policy adherence
• On-time event execution (BEO accuracy deposit tracking post-event reconciliation)
• Compliance readiness (audit scores incident reporting timeliness)