Financial Aid Representative (Reg FT)

Position Title:Financial Aid Representative (Reg FT)

Employment Type:Regular Full-Time

Department:Financial Aid

Campus: North Campus

Salary Grade:SEIU E - $20.43

Remote Work Option:Fully In-Person (May be subject to change)

Additional Information:

Work Hours:Standard College hours are Monday Friday 8:30 am 4:30 pm; Additional hours including evening and weekend hours may be needed to meet the needs of the department.

General Summary:Handles the entire financial aid life cycle process fromstudents entry to the College to transfer/degree completion.

Requirements:

Education and Experience: High School diploma or GED requiredAssociate degree preferred plus three years of relevant experience gained through previous work experience; experience in financial aid or a related field is preferred. Preference will be given to individuals with more than minimum experience in a highly automated financial aid office at an institution that resembles The Community College of Allegheny County in size and complexity of program administration.

Certifications/Licensures: N/A.

Skills/AbilitiesRequirements: Should be able totactfully and courteously answer questions and provide information. Knowledgeas related to the specific needs of the department to perform the ability to multi task work well with others and customer servicementality (both internal and external). Must becomfortable speaking before groups of students and parents. Must be able torelate effectively with students and parents and have strong organizational andtime management skills. Ability to develop knowledge of respect for andskills to engage with those of other cultures or backgrounds. Excellent customer service skills. Abilityto travel to perform work duties at any campus or center location within theCCAC system. Mustbe able to operate various office equipment including a personal computer andappropriate College software packages or equivalent. Should possess goodorganizational customer service communication interpersonal and oriented ability to multi-task meet deadlines and be ateam player. Required to have regular and timely attendance.

Physical Requirements: Works in a general office environment. Must be ableto work in a general office environment with the ability to sit for at least 2hours without interruption.

Duties:1. ASK LISTEN SOLVE.
2. Dialogues with students by phone in person and/or virtually about financial aid eligibility application procedures aid programs costs indebtedness and financial planning and individualizes information to the particular needs and situation of the student.
3. Answers questions inquiries or requests from students parents or guardians in person or in writing regarding financial aid programs and eligibility.
4. Assists in the preparation of and presents information regarding federal financial aid scholarships employment and grants for various campus groups high school students and parents at meetings group discussions workshops and recruitment sessions.
5. Analyzes various system-generated reports and notifies students of changes in eligibility of awards and alternatives to amend the situation including: Daily mis-match reports FATR report review.
6. Daily duties:
a. Loan certification preparation for Directors and Specialists
b. Scanning and linking documents into Perceptive Content
c. Conducting in person and virtual FAFSA Appointments
d. Email and text responses including follow-up
e. Applicable information system updates
f. Handling phones and walk-ins
7. Interfaces with students and lenders employers guarantee agencies and/or staff to resolve issues.
8. Assists with other financial and activities such as outreach reporting and monitoring and vouchers.
9. Occasionally participates in hiring and oversees and trains temporary work-study part-time or full-time personnel.
10. Perform other duties for specific/unique needs of the department.
11. Perform other related duties as required or assigned.

Job Open Date:9/22/2026

Job Close Date: 10/5/2026

Benefits:

Job Category:Office Support Staff/Maintenance/Housekeeping

Job Slot:0665

Clearances: Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal Records Check and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances which are available here.

Required Experience:

Unclear Seniority