Field Technician

Youre more valuable than ever And thats just how well make you feel.

• Job Summary

  The IT Field Technician is tasked to deliver exceptional customer service while being responsible for the implementation and support at each of the Companys Urgent Care locations in assigned market(s) and assist other IT Field Services Technicians in other markets across the United States. This will include hardware and software troubleshooting network and systems operations and addition to delivering IT Support services technicians will be responsible for preparatory work and implementation of projects and new site rollouts including meeting vendors completing site visits installing equipment and testing/turn up through to first day support.

  The IT Field Technician will have a focus on agile and rapid deployment of projects. The role is expected to occasionally work outside of normal business hours including nights and weekends and manage multiple competing tasks. Travel within the market will be required and occasional travel to other markets will be required based on business need.

  Job Location: Hermitage PA area. The role requires travel between multiple locations in the Hermitage PA area.

  Qualifications

  Education Required:

  • High School Diploma or equivalent

  Licenses/Certifications Required:

  • None

  Work Experience Required:

  • 2 years IT Field Service Technician experience
  • 2 years Customer Service experience

  Preferred Qualifications Education Licenses Certifications Experience etc.:

  • Associates degree
  • CompTIA A
  • CompTIA NET
  • Familiarity and experience with Healthcare regulatory compliance and reporting bodies.
  • Familiarity with healthcare specific applications and healthcare working environment.

  Knowledge Skills and Abilities

  • Ability to problem-solve troubleshoot test and repair IT equipment including but not limited to laptops desktops (PCs/Apple) WiFi switches etc.
  • In depth knowledge and experience with server and desktop operating systems such as Windows Server 2016 Windows 7/10 and Mac OS
  • Thorough knowledge of network host and application technologies particularly in a healthcare environment.
  • Familiarity and experience with Healthcare regulatory compliance and reporting bodies (HIPAA PCI etc.)
  • Understanding of Information Technology Service Management (ITSM) concepts.
  • Proficiency in the Microsoft Office suite (Excel Word Outlook Teams and PowerPoint)
  • Knowledge of hand tools and proper usage including digital multimeters and network testers.
  • Familiarity with mobile tools applications and providing remote support.
  • Demonstrated ability to deliver complex IT projects on time.
  • Ability to adapt to a constantly changing environment; Manage a dynamic workload with competing priorities.
  • Proven work experience as an IT field service technician.
  • Ability to travel and work according to a changing schedule.
  • Excellent time management skills.
  • Exceptional customer service skills and ability to train users/customers as needed.
  • This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.

  Essential Duties and Responsibilities

  • Professionally represent IT to the market/joint venture partners team members and leaders using a Single Point of Contact mindset.
  • Provide service and customer support via Phone Chat Email and In-Person field visits.
  • Troubleshoot technology problems reported by users.
  • Implement and support servers VMs desktop computers printers routers switches firewalls phones smartphones software deployment security updates and patches.
  • Build relationships and trust with peers market leadership leads and Team Members.
  • Cooperate with technical teams and share information across the organization.
  • Assume responsibility for customer satisfaction assuring excellent relationships and service.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Perform all on-site activities related to installation repair maintenance and decommissioning.
  • Provide clear and effective written and verbal communication with an emphasis on tracking and documenting details in applicable systems.

  Base Salary Range:$30.05/hour to $41.30/hour

  The range above reflects the good-faith compensation range the Company reasonably expects to pay for this position at the time of posting.

  Actual compensation will depend on experience skills education geographic location and other business-related factors.It is not typical for an individual to be hired at or near the top of the range for their role.

  GoHealth Core Values

  GoHealths Core Values listed below are essential functions of this position:

  • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
  • Innovation: Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
  • Diversity & Inclusion: Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.
  • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration open-mindedness and respect.
  • Accountability: Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities.

  Physical Requirements

  • Office Environment: Tasks may be conducted within a climate-controlled office setting.
  • Physical Activity: The role may require the ability to lift carry push or pull materials supplies and equipment (up to 50 lbs.) Duties typically involve a combination of sitting standing and walking with frequent changes in position.
  • Travel: Travel may be required including travel between Company locations and out-of-town destinations as needed (up to 75%).
  • Safety Equipment: May require the use of safety equipment for infection prevention.

  DO NOT EDIT BELOW THIS LINE

  Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

  Equal Employment Opportunity Statement

  The Company and its affiliates joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race color religion national origin age sex disability veteran status sexual orientation gender identity or any other protected status under federal state or local law.

  ADA Accommodation Statement

  Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes not by the method of completion.

  Compliance Statement

  This job will be performed consistent with ADA FMLA FLSA and other applicable federal state and local laws regulating employment.

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All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancy-related condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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