Field Support Specialist
Job Location:
Job Location:
Howard County, MD - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
10 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a skilled and detail-oriented Field Support Specialist to join our Partners team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems.
Responsibilities
About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Responsibilities
- Provide Solaris and Linux Operating Systems Oracle hardware support including ZFS storage Exadata and Oracle Database Appliances and experience with legacy Sun Microsystems hardware
- Provide on-site service desk coverage
- Provide outstanding customer service while assisting customers with hardware and software issues via e-mail phone or Instant Messaging
- Maintain on-site ticketing queue for hardware and software requests
- Travel to customer site to Implement hardware equipment fixes (replace drives latency issues power failures connectivity etc.)
- Maintain high level of ongoing communication with customer before and during call progression
- Set and meet delivery target dates to comply with contract support SLAs
- Escalate customer issues/concerns to leadership as needed
- Coordinate with data center staff in remote locations to organize access for additional support
- Createbreak/fix and work order requests for access to local and remote locations
- Maintain on-site spares inventory for local use
- Follow government security policies
- Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software
- TS/SCI FSP Clearance
- Minimum of 2 years of expertise/in-depth experience troubleshooting of Oracle and Sun Systems hardware firmware and software problems
- Experience with firmware and software patching of systems from Oracle and Sun Microsystems
About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Required Experience:
IC
About Company
After a couple of years without an operating business, NewGen Technologies (formerly Bongiovi Entertainment) is once again revving its engines following a reverse merger with alternative fuel developer ReFuel America (which now functions as its operating subsidiary). The company hopes ... View more
