Field Service Technician II Fairfax, VA

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Job Description:
Compucom Systems Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise midsize and small businesses. To enable our clients to focus on what matters most we employ a customer-centric hard-working and talented group of people that Act Like an Owner Do the Right Thing and Have Fun Doing It! Were looking for a Field Tech II to join our team.

The IT Field Technician will provide onsite technical support for a national home improvement retail client. This role is ideal for someone who enjoys hands-on IT work troubleshooting and working in a fast-paced field environment.

Daily travel is expected with locations spanning Alexandria Fairfax Chantilly Sterling Leesburg Manassas Gainesville and Woodbridge

Responsibilities:

• Provide onsite support for IT equipment including POS systems desktops printers thin clients access points and network devices
• Troubleshoot and resolve hardware software and network issues
• Perform installations upgrades and break/fix support
• Support copper and fiber cabling including basic terminations
• Document all work updates and resolutions in ticketing systems
• Travel daily within a 125 mile radius (route-based travel)
• Work with remote teams to resolve escalated technical issues
• Occasionally work at heights (2025 feet) and lift up to 25 lbs

Required:

• CompTIA A (required)

Preferred:

• Network preferred

Qualifications:

• 1 year of IT technical support or field technician experience
• CompTIA A (required) Network preferred
• Experience with Windows macOS or Linux environments
• Familiarity with networking fundamentals and IT hardware
• Experience with cabling (copper/fiber) is a plus
• Strong communication and customer service skills
• Valid drivers license required

Wage Range:
The hourly rate for this position is between $17.62 - $23.00 per hour unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

Benefits:
The Company offers the following benefits for this position subject to applicable eligibility requirements: medical insurance dental insurance vision insurance life insurance AD&D insurance disability plans Employee Assistance Program paid holidays (up to 12 days annually) paid time off (minimum of 10 days annually which increases with seniority level) paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre-tax benefits. More detailed information can be found here.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.
Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability protected veteran status or any other characteristic protected by law.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants including those with criminal histories arrest and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW AN EMPLOYER MAY NOT REQUIRE OR DEMAND AS A CONDITION OF EMPLOYMENT PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND AND IS THEREFORE COVERED BY THE STATES WORKERS COMPENSATION LAW.