Field Service Technician
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Job Summary
Seeking an experienced Field Service Technician to perform diagnostics maintenance and repairs on high-power EV charging systems. This role combines hands-on technical work with customer interaction and requires extensive travel.
Key Role Details
- Position Type: Full-time Travel
- Industry: Electric Vehicle Infrastructure
- Location: Dallas TX
- Department: Service Operations
Key Responsibilities
- Execute diagnostic maintenance and repair work on charging systems
- Perform commissioning and periodic maintenance interventions
- Work independently and collaboratively to maximize repair efficiency
- Document repairs thoroughly and consistently
- Provide feedback to remote service and development teams
- Coordinate service interventions within assigned territory
Requirements
- 2 years support role in EV charging industry or related such as solar Battery Energy Storage System etc.
- Experience as electrician in low-voltage range (up to 1000V)
- Technical certification or experience in electrical engineering
- Basic software and diagnostic skills
- Full stack IT infrastructure knowledge (hardware software network telecommunications)
- Proficiency in MS Office (Windows Excel Word)
- Strong customer service orientation
- Professional communication abilities
- Experience working under time pressure
- Ability to manage urgent customer escalations
- Ability to lift 75lbs (components and units)
- Capable of repeated ladder climbing
- Able to stand/walk for extended periods
- Valid drivers license
- Valid passport
- Flexibility for overtime work
- Willingness for domestic and international travel
- Available for flexible hours
Benefits
- Medical Benefits with cost assistance.
- Vision
- Dental
- Life Insurance paid by employer
- Disability
- Flexible Spending Accounts (FSA/HSA)
- PTO (minimum 16 days)
- Company holidays
- Company vehicle provided
Required Skills:
2 years support role in EV charging industry or related such as solar Battery Energy Storage System etc. Experience as electrician in low-voltage range (up to 1000V) Technical certification or experience in electrical engineering Basic software and diagnostic skills Full stack IT infrastructure knowledge (hardware software network telecommunications) Proficiency in MS Office (Windows Excel Word) Strong customer service orientation Professional communication abilities Experience working under time pressure Ability to manage urgent customer escalations Ability to lift 75lbs (components and units) Capable of repeated ladder climbing Able to stand/walk for extended periods Valid drivers license Valid passport Flexibility for overtime work Willingness for domestic and international travel Available for flexible hours
