Field Service Support
Job Location:
Job Location:
Palm Beach, FL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
10 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Role: Field Service Support
Location: Palm Beach Florida - Onsite
Responsibilities:
- Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings
- Assist network support and infrastructure teams with troubleshooting and projects
- Support Client SPOC with Reliability Calls for high priority tickets P1 P2 investigation and resolution
- Aid local hardware support team with printers and shop floor peripherals
- Coordinate application support incidents in the manufacturing plant
- Act as a SPOC for BUIT Business Team Local support and external vendors
- Resolve connection issues with weighing scales including MOXA replacements and network components
- Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues
- Test network connectivity changes including wireless and patching
- Coordinate client application installations and ensure proper functioning
- Liaise with equipment vendors for repair and maintenance
- Provide initial troubleshooting for application issues and coordinate escalate to resolution
- Support IQOQ testing and technical change control activities
Qualifications Skills:
- Minimum 5 years of experience in Site IT support and incident management
- Proficient in ITIL process and Service Asset Management
- GxP knowledge strongly desired
- Knowledgeable in network infrastructure
- Ability to work independently and provide off hours support
- Strong multitasking and coordination skills
Preferred additional Skills:
- Pharma manufacturing experience with IT Infra knowledge
- MES knowledge is an added advantage
- Cross Team Dept Coordination
- Familiarity with general Project Management principles
- Knowledge of multiple Operating Systems DBs
