Family Support Services Supervisor LICSW

Salary Range: (depending on years of experience)

This is a full-time 40-hour-per-week position.

Come join this collaborative and innovative team. Pioneer Valley Hospice you willenjoy WEEKLY pay generous time off exceptional health insurance and the ability to grow in your career.

Ready to love working again and be proud of where you work Do you want to be valued and have an opportunity to make a meaningful impact If you answered yes we cant wait to introduce you to our team of dedicated caring professionals.

Join one of the largest post-acute health care systems across Massachusetts committed to fulfilling the health and residential needs of the population in the communities we serve.

Why Pioneer Valley Hospice & Palliative Care:

• Competitive Compensation
• Employee Satisfaction
• Growth and Career Advancement
• Cookouts and Luncheons
• Culture of Respect and Empowerment

• Celebrating Individuality
• Recognizing Excellence

Benefits include but not limited to:

• Paid time off (vacation sick holiday)
• Medical Insurance
• FSA
• Dental
• Vision
• Life Insurance
• Long-term disability Insurance
• HRA
• 401(k)

Position Summary: The Family Support Services Supervisor is responsible for coordinating allaspects of patient social services(social work chaplaincy & bereavement) as well as the area of volunteer coordination and community position is responsible for establishing implementing and evaluating goals and objectives tomeet and promote the standards of quality and contribute to the PVHPC missionand philosophy.

Essential Job Functions

• Superviseandcoordinatethe Family SupportServices Departmentunderdirectoversight of theExecutive Director. The Family Support ServicesteamconsistsoftheVolunteer Coordinator Bereavement Coordinator ChaplainsSocial WorkersandIntegrative Therapists.

• Develop and implementtheobjectives policies proceduresandjob descriptions fortheFamily Supports Services Department.

• Ensure thatallFamily Support Services are delivered consistently with theplan of careandin accordance withstandards of practice.

• Ensure compliance with all state federaland CHAP regulatory requirements.

• Coordinatethe implementation of improved work methods and procedures to ensure services are deliveredin accordancewithpolicy.

• Ensure seamless careservice delivery by providing oversight ofthecoordination of care with all clinical service providers.

• Assistinrecruitingselection orientation evaluationand directlymanagemembers of the Family Support Services Team.

• Coordinateand supervise the assessment planning implementationand evaluation ofthe clinicalcare by members of the Family Support Team.

• Assure proper documentation in clinical recordscomplieswithstate federaland CHAP standards.

• Inconjunction withtheExecutiveDirectorprovideleadership in strategic planning including identifying opportunities foradditionalor improved services to address unmet customer needs.

• Maintainacomprehensive working knowledge of the field of social work andshareinformation withappropriate organizationalpersonnel.

• Maintain knowledge ofPVHPCcontractual relationships andensureFamily Support Services are delivered according to contractual provisions.

• Maintaincomprehensiveknowledge of community resources andassistreferral sources in accessing community resources should services not be provided byPVHPC.

• Assistpatients and families with practical needs related to orexacerbatedby the terminal illness by helping themutilizecommunity resources if needed.

• In collaboration with the Clinical EducatorPlan and implementin-serviceand continuing education programs to meet the development needs of the Family Support Services Team.

• Attend and activelyparticipatein weekly IDT meetings.

• Participate in thePVHPCquality improvement process.

• Monitor Family Support Services caseloadassignstaff to new casesreviewdocumentation for staff training and qualitymaintainstaff/caseload ratioand ensurea timelyresponse in meeting referral and client needs.

• Coordinateanddevelopcommunity outreach services and presentations.

• Administrator on-call responsibilities as needed.

• Maintains a manageable caseload

• Other duties asassigned.

Qualifications

(Minimum qualifications will be considered required unless specificallystatedotherwise)

Experience:

• Minimum oftwo(2) yearsofexperience in health care.

• Experience in hospice careis preferred.

• Understands hospice philosophy and issues of death/dying.

Education and Training:

• A graduateof amastersprogram in social work accredited by the Council on
  Social Work Education.

License Certification & Registration:

• Possesses andmaintainscurrent CPR Certification.

• Current Massachusetts licensure: LICSW

• Certification in a specialty field such as family counseling death and dyingpreferred.

• Valid drivers license

Other Requirements:

• Demonstrates good verbal and written communication andorganizationskills.

• Ability to deal tactfully with patients familiesandthecommunity.

• Knowledge of corporate business management governmental regulationsCHAP standards local and state resourcesassistanceprogramsand Medicare/Medicaidpreferred.

• Demonstrates autonomy organization assertiveness flexibilityand cooperation in performing job responsibilities.

• Demonstrated skills in family counseling and/or group facilitation.

• Ability tosolve problems delegate responsibilityand encouragehigh-levelperformance fromtheFamily Support Team.

• Ability to understand and implement quality improvement processes.

Working Relationships:

• Title of direct supervisor:ExecutiveDirector

• Additionalsupport /advisementreceived from:Patient Care ManagerQuality CoordinatorandClinicalEducator

• Title of position(s) supervised:SocialWorkers Spiritual CounselorsBereavement Coordinator Volunteer CoordinatorAndIntegrative Therapists.

Working Conditions

• Uniform / DressRequirements(Beyond those requirements outlined withinPolicy No. C:3-015.1):None

Work Environment:

• Working Conditions:Maybe exposed to infections and contagious withpatients under a wide variety of circumstances. May be exposed to/occasionally exposed to patient elements. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travelrequired.

• May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads of varying degrees and repair.

• OSHA exposure category: CategoryII

• Category I â Position includes tasks that involve exposure to blood body fluids tissues.

• Category II âPosition includes tasks that involve no exposure to blood body fluids tissues but employment may require unplanned Category I tasks.

• Category III â Position includes tasks that involve no exposure to blood body fluids tissues; would not berequiredto perform Category I tasks.

Physical Demands:(See Attached)

The above statementsare intended to describe the general nature and level of work being performed by employees within this are not intended to be construed as an exhaustive list of all duties and responsibilities.

Required Experience:

Manager