Facilities Program Director

CityVet is seeking a highly experienced hands-on and solutions-driven Facilities ProgramDirector to oversee the maintenance reliability safety and operational performance of facilitiesacross our growing multi-state footprint with primary support for the Dallas market.

This individual will play a critical role in ensuring CityVet locations are operating at the higheststandards of functionality appearance and safety. The ideal candidate will bring a strong technical
background in facilities operations including building systems HVAC break-fix repaircoordination preventive maintenance and vendor management along with the ability torespond quickly and effectively in a fast-paced high-accountability environment.

This role requires a strong sense of urgency excellent communication skills and a proactivemindset. The Facilities Program Director will be responsible for day-to-day operations emergencyresponse maintenance planning project coordination and support for new openings remodels
and special facilities projects.

Responsibilities & Duties

• Oversee daily facilities operations across assigned locations ensuring buildingsequipment and critical systems are maintained in safe reliable and operational condition
• Manage and coordinate all break-fix activity repair requests and service escalations toensure timely resolution and minimal disruption to business operations
• Develop implement and maintain robust preventive maintenance programs for HVACelectrical plumbing life safety and other essential building systems
• Conduct regular facility inspections to assess building condition identify maintenanceneeds evaluate safety concerns and recommend corrective action
• Serve as the primary point of contact for facilities-related issues emergencies and urgent repair needs responding with speed professionalism and accountability
• Coordinate and oversee vendors contractors and service providers to ensure work is completed on time on budget and to CityVet standards
• Monitor service quality contractor performance and response times holding vendorsaccountable for workmanship and follow-through
• Support new site openings remodels relocations refreshes and other capital or specialprojects as needed
• Partner with internal stakeholders clinic leaders and operations teams to plan and executerepairs and projects with minimal impact to daily operations
• Review and manage facility budgets service invoices estimates contracts and projectrelated expenses
• Maintain detailed records for warranties maintenance logs equipment history serviceagreements and facility documentation
• Identify recurring facility issues develop root-cause solutions and recommend long-termimprovements to reduce downtime and operating costs
• Track and communicate facility priorities clearly ensuring issues are escalatedappropriately and resolved in a timely manner
• Ensure facilities remain compliant with applicable safety regulatory and companystandards
• Support capital planning efforts by identifying equipment replacement needs buildingdeficiencies and infrastructure improvement opportunities
• Promote a culture of responsiveness ownership and operational excellence across thefacilities function
  

Preferred Attributes

• Highly responsive and dependable
• Detail-oriented with strong follow-through
• Collaborative and professional in all interactions
• Resourceful practical and solutions-oriented
• Comfortable working independently while partnering across teams
• Able to remain calm and effective in a fast-paced high-demand environment
• Motivated by ownership service and continuous improvement
  

Qualifications

• 5 years of progressive facilities management experience preferably in a multi-sitehealthcare veterinary retail hospitality or service-based environment
• Strong technical background in facilities operations with hands-on knowledge of buildingsystems HVAC break-fix repair coordination preventive maintenance and generalbuilding infrastructure
• Demonstrated experience managing maintenance issues across multiple locationsincluding urgent repairs vendor dispatch escalation management and issue resolution
• Working knowledge of HVAC systems electrical plumbing life safety and other corebuilding systems
• Experience developing and executing preventive maintenance programs and managingservice schedules
• Proven ability to assess facilities issues quickly troubleshoot problems and implementpractical effective solutions
• Experience supporting build-outs remodels relocations or new location openings stronglypreferred
• Strong project management organizational and follow-through skills with the ability tomanage multiple priorities at once
• Excellent verbal and written communication skills with the ability to interact effectively withinternal stakeholders clinic teams vendors contractors and leadership
• Strong sense of urgency responsiveness and accountability
• Ability to manage budgets review invoices and control maintenance-related costs
• Proficiency in Microsoft Office and/or facilities management software or work ordersystems preferred
• Ability to travel as needed to support locations across the portfolio
  

Why CityVet

At CityVet we are committed to creating exceptional experiences for pets pet parents and ourteams. This is an opportunity to join a growing organization and make a meaningful impact on theperformance safety appearance and reliability of the facilities that support our mission.