Facilities Maintenance Coordinator Panama City, FL

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.Job Description
Five River Analytics an Akima company is looking to hire a Facilities Maintenance Coordinator who will provide customer service and administrative support for the Naval Surface Warfare Center Panama City Division (NSWC PCD) Facilities Service Desk. The position serves as a central point of contact for NSWC PCD personnel submitting facility-related service requests and is responsible for receiving documenting tracking routing and following up on requests through resolution. The Specialist will receive requests in person by telephone email and online submission and will enter and maintain accurate service ticket information in the Government-provided networked service management system ARCHIBUS.



The Facilities Maintenance Coordinator will be available Monday through Friday excluding Federal holidays for an eight-hour workday that includes NSWC PCD core hours of and . The position requires regular access to Controlled Unclassified Information (CUI) and requires discretion and adherence to applicable Government policies and procedures for handling and safeguarding CUI.


Responsibilities

Operate and support the NSWC PCD Facilities Service Desk during established business hours and provide responsive professional customer service to NSWC PCD personnel.
Receive service requests submitted in person by telephone email or through online systems.
Accurately document customer requests and enter service tickets into the Government-provided networked software ARCHIBUS.
Review service requests to ensure information is complete and sufficient for appropriate action.
Assign and route service tickets to the appropriate NSWC PCD functional group for resolution.
Monitor open service requests and maintain accurate ticket status information.
Investigate service requests that remain open for more than one week to determine current status and anticipated completion dates.
Follow up with responsible functional groups and customers as appropriate to obtain status updates and facilitate timely resolution.
Re-route service requests when necessary to ensure they are directed to the appropriate functional group.
Communicate professionally with NSWC PCD personnel both orally in person and by telephone and in writing through official email.
Respond to customer inquiries regarding the status of service requests and provide appropriate updates.
Maintain accurate and timely records of service desk activities and request status.
Safeguard CUI and handle information in accordance with applicable NSWC PCD Department of Defense and Federal requirements.
Use Navy-standard computer systems and the current Navy-supported version of Microsoft Windows currently Windows 365 to perform daily duties.
Support the preparation and submission of information required for the Contract Status Report (CSR).
Perform other related service desk and administrative support duties necessary to meet NSWC PCD Facilities Service Desk requirements.