Experienced Service Manager

Experienced Service Manager Automotive Dealership

We are currently seeking an experienced Service Manager for a multi-line dealership to join the leadership team at Modern Mazda in Burlington NC. The Service Manager will successfully run an efficient and profitable multi-car line service department customer retention cost controls achieving objectives and maintaining all service records. This position is responsible for operations profitability performance results and customer satisfaction in the Service Department.

Responsibilities:

• Maintains CSI at or above manufacturer standards
• Strives for 100% customer satisfaction by building relationships with customers
• Interfaces with department managers to improve operations performance and profitability.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Develop and implement a marketing plan which promotes new and repeat business.
• Maintains outstanding business relationships with manufacturer
• Sets monitors and drives the achievement of performance targets of Advisors Technicians and department.
• Manages talent acquisition mentoring and training

Requirements:

• Outstanding leadership skills which focus on treating employees with respect
• Minimum of 5 years experience in an Automotive Service Manager role
• Unwavering commitment to ethical business practices
• Understands keeps abreast of and complies with federal state and local regulations that affect service operations such as hazardous waste disposal OSHA & Right-To-Know etc.
• Strong management skills with a stable work history
• CDK experience a plus

We offer:

• A professional work environment
• A competitive compensation and benefits package for full-time employees includes:
• Medical Dental Vision Life Flexible Spending LTD and STD Insurance
• Monthly Bonus Opportunities
• Paid Time off
• Paid Holidays
• 401-k eligibility after one year

This highly rewarding career opportunity is available to qualified candidates who are interested in establishing a long-term mutually beneficial employment relationship. We offer a very competitive compensation/incentive package and a comprehensive benefits program. Make your next career move with us. No matter how things change our commitment to our employees and customers stays the same. EOE/M/F/D/V

Required Experience:

Manager