Experienced BDC Internet Sales Manager

Greenville Alabama

Greenville Automotive Group is looking for an experienced hands-on BDC / Internet Sales Manager to oversee the digital sales process for both Greenville Chevrolet and Greenville Chrysler Dodge Jeep Ram.

This is an important leadership position within our sales operation. We are looking for someone who can take ownership of our internet leads CRM processes appointment performance online inventory presentation and overall digital customer experience.

This is not an entry-level BDC position.

The right candidate understands that todays customer often visits the dealership online before they ever walk through the door. How quickly we respond how professionally we communicate and how well our inventory is presented can determine whether that customer buys from us or somewhere else.

We want someone who takes pride in making sure no opportunity falls through the cracks.

• Manage incoming internet leads for both dealerships

• Ensure leads are contacted quickly and professionally by phone text and email

• Personally work leads and assist with customer communication when needed

• Schedule confirm and follow up on appointments

• Re-engage missed appointments unsold customers and older opportunities

• Monitor CRM activity and ensure proper follow-up is being completed

• Maintain accurate lead statuses customer notes tasks and appointment information

• Monitor lead response time appointment set rate show rate and sales conversion

• Identify leads or opportunities that are not being handled properly and take corrective action

• Work closely with Sales Managers and sales staff to improve internet performance

• Help develop and improve phone scripts text messages email templates and follow-up processes

• Monitor automated and AI-assisted customer communication for accuracy and professionalism

• Identify CRM lead-routing or process problems and work with management to correct them

This position will also help oversee how our vehicles are presented online and on our dealership lots.

Responsibilities include:

• Photograph new and pre-owned inventory

• Ensure newly arrived vehicles are photographed and online quickly

• Maintain consistent professional photo standards

• Apply dealership marketing banners and photo overlays

• Monitor inventory listings for missing photos or inaccurate information

• Help ensure vehicles are properly merchandised on dealership websites

• Review online inventory for pricing mileage equipment description or presentation concerns

• Help identify vehicles that need additional online exposure or updated merchandising

The right person will also be willing to get out from behind the desk.

You will routinely help monitor our inventory and identify vehicles that need attention including:

Youll work with Sales Service Detail and Management to make sure our inventory is presented at the highest possible standard.

• Has previous Automotive BDC Internet Sales CRM dealership sales or similar experience

• Understands how to convert internet inquiries into showroom appointments

• Is comfortable communicating with customers by phone text and email

• Understands BDC performance metrics and knows how to use them to improve results

• Has strong CRM and computer skills

• Is highly organized and detail-oriented

• Works well independently and doesnt need constant supervision

• Notices problems and takes action instead of waiting to be told

• Can manage multiple priorities in a fast-paced dealership environment

• Communicates well with employees managers customers and vendors

• Has a professional attitude and appearance

• Has a valid drivers license with an acceptable driving record

Previous automotive BDC / Internet Sales experience is strongly preferred.

Experience with Tekion or another automotive CRM/DMS inventory photography dealership websites digital marketing or online vehicle merchandising is a plus.

Were looking for someone who will truly own the digital showroom.

That means:

• Faster lead response

• Better and more consistent follow-up

• More appointments

• Higher appointment show rates

• More internet sales

• Cleaner CRM data

• Better accountability

• Faster inventory photography and merchandising

• Better online vehicle presentation

• Fewer missed opportunities

If a lead hasnt been contacted you notice it.

If an appointment hasnt been confirmed you catch it.

If a vehicle has been online without photos you find out why.

If a process isnt working you help fix it.

We want a problem-solver not simply someone who monitors a computer screen.

Greenville Automotive Group is home to Greenville Chevrolet and Greenville Chrysler Dodge Jeep Ram in Greenville Alabama.

We are committed to investing in our people technology marketing and continued growth.

• Competitive Compensation

• Performance-Based Bonus Opportunities

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Accident Insurance

• Cancer Insurance

• Short-Term Disability Coverage

• Long-Term Disability Coverage

• Additional Voluntary Insurance Options

• Paid Vacation and Holidays

• Career Advancement Opportunities

• Professional Development and Training

Through our Program with Strayer University eligible employees can earn an Associates Degree Bachelors Degree or Masters Degree with little to no out-of-pocket tuition expense.

If youre an experienced automotive BDC or Internet Sales professional who is ready to take ownership of a department improve processes and produce measurable results wed like to hear from you.

Apply today and tell us about your previous Automotive BDC Internet Sales CRM or Dealership experience.

Customers come for the Hometown Feel and drive away with a Big-Time Deal.

Greenville Automotive Group is an Equal Opportunity Employer and maintains a drug-free workplace.