Experience by Industrious

COMMUNITY MANAGER

ABOUT EXPERIENCE BY INDUSTRIOUS

Experience by Industrious is a workplace hospitality brand launched by CBRE built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBREs real estate scale with Industrious operating model to run dedicated experience teams across office assets enterprise headquarters healthcare facilities and logistics centers worldwide.

ABOUT THE ROLE

Great buildings dont become great by accident. Theyre shaped by thousands of thoughtful interactions that make people feel welcomed connected and excited to come back.

As a Community Manager youre responsible for bringing that experience to life every day. You own the programming communications and hospitality strategy for your office building: creating moments that strengthen community deepen tenant engagement and elevate the workplace experience.

This role blends creativity with operational excellence. Youll curate events and partnerships manage communications across multiple channels oversee budgets and logistics and ensure every detail from a welcome email to a lobby activation reflects the quality of the building and the brand.

Just as importantly youll build relationships. Youll know your tenants understand what matters to them and use those insights to shape experiences that feel personal relevant and worth showing up for.

WINNING IN THIS ROLE MEANS

Event attendance is strong and growing. Tenants come because they actually want to not out of obligation.

The tenant app signage and newsletter work together and are consistently up to date.

Tenants know you by name trust you with feedback and feel like the building is on their side.

Building communications are timely on-brand and reflect what tenants actually care about.

NPS and CSAT scores are moving in the right direction and you can connect them back to specific actions.

YOULL LOVE THIS ROLE AND SUCCEED AT IT IF

Making people feel welcome comes naturally to you. You dont need a program or a prompt to notice when someones new check in when something feels off or make a small gesture that turns someones day around.

You enjoy mixing creativity with structure. You like planning activations and curating tenant perks but you also like the operational side keeping details tight budgets accurate and timelines on track.

You take pride in the quality of your work even the invisible parts. The app content that gets read the email that doesnt feel like an email the event that runs so smoothly no one notices the effort those things matter to you.

Youre genuinely curious about the people you work with. You know your tenants. You know what companies they work for what they care about what makes a good week for them. That curiosity makes everything you do more personal.

Variety energizes you. One day youre building a vendor database the next youre hosting a wellness activation the next youre writing newsletter copy. You dont just tolerate the range you enjoy it.

NOT THE RIGHT FIT IF

Youd rather stay behind the scenes than engage face-to-face with tenants every day.

You find the detail work (signage supply checks survey follow-up) frustrating rather than fulfilling.

Youre looking for a predictable routine. This role moves fast and changes often.

You see hospitality as optional rather than central to making a workplace work.

Youre not comfortable balancing creative thinking with operational discipline. Here you need both.

WHAT YOU OWN

Community programming marketing and communications

Curate and execute a thoughtful calendar of tenant programming that reflects the buildings identity fosters community and drives engagement.

Manage all aspects of community events including concept development budgeting vendor management onsite execution and post-event reporting.

Own the buildings marketing channelsincluding the tenant app newsletter digital displays signage and social content where applicableto ensure communications are timely engaging and on brand.

Create compelling content that promotes events highlights building amenities celebrates tenant stories and keeps the community informed.

Grow engagement with the tenant experience app through strong content audience management building notices and curated local partnerships and perks.

Amenity management.

Oversee ordering restocking receiving and inventory of amenity supplies.

Keep all amenity spaces spotless at all times.

Document and escalate maintenance and facilities issues through proper channels.

Maintain clean organized supply closets.

Support leasing teams in showcasing building amenities.

Tenant relationships.

Build trusted relationships with tenants and create experiences that make the workplace feel more welcoming connected and valuable.

Meet regularly with tenant contacts to understand their needs and gather feedback.

Build relationships proactively throughout the building through everyday interactions.

Execute in-suite activations and personalized engagement opportunities where appropriate.

Deliver Surprise & Delight moments and consistently meet hospitality engagement standards.

Own the tenant onboarding experience so new people quickly understand everything the building has to offer.

Gather customer feedback through surveys and conversations then develop action plans that improve the tenant experience.

Service culture.

Champion Industrious service standards and hospitality principles.

Model and deliver on any new hospitality standards.

Communicate and resolve issues confidently empathetically and professionally.

WHAT YOU BRING TO THE TABLE

We hire for skills over pedigree but the strongest candidates will have:

Experience. 23 years in community hospitality or customer-facing work.

Community events or hospitality experience. Youve designed and delivered tenant programs events or comparable hospitality work. You know what drives engagement.

Marketing Communications ability. You write clearly adapt your tone to your audience and can manage a content calendar or newsletter in a professional context.

Organizational discipline. You manage multiple programs and relationships simultaneously without letting details fall through.

Tenant relationship skills. You build trust quickly follow through reliably and make people feel genuinely cared for.

Comfort with digital tools. Experience with a tenant experience app or similar platform is a strong plus. You learn new tools quickly.

COMPENSATION

The base salary range for this role is $90000 $95000 depending on experience.

Youll also be eligible for a 10% annual performance bonus.

ABOUT CBRE GROUP INC.

CBRE Group Inc. (NYSE:CBRE) a Fortune 500 and S&P 500 company headquartered in Dallas is the worlds largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing sales debt origination mortgage serving valuations); Building Operations & Experience (facilities management property management flex space & experience); Project Management (program management project management cost consulting); Real Estate Investments (investment management development). Please visit our website at .

CBRE carefully considers multiple factors to determine compensation including a candidates education training and experience. The compensation that is offered to a successful candidate will depend on the candidates skills qualifications and experience. This role will provide the following benefits: 401(K) Dental insurance Health insurance Life insurance and Vision insurance.

EQUAL EMPLOYMENT OPPORTUNITY

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race color religion national origin sex sexual orientation gender identity pregnancy age citizenship marital status disability veteran status political belief or any other basis protected by applicable law.

CANDIDATE ACCOMMODATIONS

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process please submit a request via email at or via telephone at 1 (U.S.) and 1 (Canada).