ERC Education Architect

Job Description

UW Medicines Enterprise Revenue Cycle has an outstanding opportunity for a ERC Education Architect.

WORK SCHEDULE

• 100% FTE
• Day Shift
• NEED TO BE ABLE TO BE ONSITE FOR TRAINING/AS BUSINESS NEEDS DICTATE.

DEPARTMENT DESCRIPTION

UW Medicines Enterprise Revenue Cycle (ERC) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC) UW Medical Center-Montlake Campus (UWMC-Montlake) UW Medical Center-Northwest Campus (UWMC-NW) Valley Medical Center (VMC) UW Neighborhood Clinics (UWNC) UW Physicians (UWP) UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition UW Medicine shares in the ownership and governance of Childrens University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine Fred Hutchinson Cancer Research and Seattle Childrens). ERC is responsible for the ongoing support and maintenance of the infrastructure and education which support all of these institutions along with the implementation of new services and education that are used to support and further the UW Medicine mission.

PRIMARY JOB RESPONSIBILITIES

• Design develop implement and evaluate enterprise revenue cycle training programs including learning objectives curricula assessments job aids instructor guides and learner materials
• Translate complex revenue cycle workflows into clear engaging and performance-based learning solutions for new hire refresher and ongoing education
• Apply adult learning principles instructional design methodologies and change management practices to create effective blended learning experiences
• Partner with operational leaders analysts subject matter experts and stakeholders to identify training needs close performance gaps and ensure curriculum aligns with business objectives
• Conduct curriculum reviews audits usability testing and training evaluations to measure effectiveness and drive continuous improvement
• Lead medium-sized education development projects managing scope timelines deliverables and stakeholder communications
• Serve as an instructional design subject matter expert mentoring team members and promoting best practices in curriculum development
• Analyze learner performance data and training outcomes to recommend education strategies and improve operational results
• Deliver instructor-led virtual and occasional in-person revenue cycle and Epic training programs.
• Facilitate learning for diverse audiences ensuring comprehension of complex systems workflows and operational processes
• Monitor learner progress and proficiency provide coaching and feedback and recommend additional training when needed
• Support ongoing end-user education by responding to questions troubleshooting learning issues and partnering with operational leaders to reinforce training adoption
• Support recruitment onboarding and mentoring of new team members
• Contribute to team process improvements knowledge sharing and professional development initiatives
• Maintain expertise in Epic Revenue Cycle applications workflows and industry best practices through ongoing education and certification requirements
• Participate in special projects and provide cross-functional support as needed

REQUIREMENTS

• Bachelors degree in Healthcare Education Instructional Design Technical Writing English or related
• 4 years of experience in healthcare instructional design clinical education patient access or patient financial services
• 4 years of experience designing and developing training curricula that integrate technology workflows and adult learning principles in a complex healthcare environment
• 1 year of experience delivering training across multiple learning modalities (instructor-led virtual eLearning etc.)
• 1 year of experience leading or coordinating projects in cross-functional healthcare environments.
• Current Epic Revenue Cycle proficiency or ability to obtain within six months of hire.
• Experience developing multimedia and eLearning content using tools such as Captivate Amplifire or similar authoring platforms
• Advanced knowledge of Epic Revenue Cycle workflows and EHR training in inpatient ambulatory or acute care settings
• Strong communication facilitation project management analytical and stakeholder collaboration skills
• Proficiency with Microsoft Office applications and the ability to translate complex workflows into effective educational content
• Demonstrated ability to thrive in a fast-paced evolving environment while managing multiple priorities and driving continuous improvement

ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the publicby advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physicians scientists and other health professionals.

All across UW Medicine our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful welcoming environment where every patient family student and colleague is valued and honored. Nearly 29000 healthcare professionals researchers and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center UW Medical Center - Montlake UW Medical Center - Northwest Valley Medical Center UW Medicine Primary Care UW Physicians UW School of Medicine and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation Benefits and Position Details

Pay Range Minimum:

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Other Compensation:

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Temporary or Regular

FTE (Full-Time Equivalent):

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About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.