Entry Level Customer Service Representative

Customer Service Representative Junior (CSR Jr) Print Industry
We are seeking a detail-oriented and customer-focused Customer Service Representative Junior to join our print operations team. This role serves as the primary point of contact for customers ensuring orders are processed accurately and delivered on time. Retail print experience strongly preferred. The ideal candidate thrives in a fast-paced environment communicates clearly and can manage multiple projects while maintaining exceptional service standards.

What youll do
Serve as the main point of contact for customer inquiries quotes and order management
Process and manage print orders from intake through completion
Review of customer files for accuracy and print readiness (preferred experience)
Coordinate with production teams to ensure deadlines and specifications are met
Provide updates to customers regarding job status timelines and any issues
Prepare estimates invoices and job tickets
Resolve customer concerns professionally and efficiently
Maintain accurate records in internal systems

What you bring
2 years of experience with customer service (required)
Retail print experience (highly preferred) (e.g. quick print centers copy shops or walk-in print environments)
Strong understanding of print products (business cards signage brochures direct mail)
Excellent communication and customer service skills
Strong attention to detail and organizational ability
Ability to prioritize tasks and manage multiple projects under deadlines
Proficiency in Microsoft Office; experience with MIS/print management systems is a plus
Knowledge of digital and offset printing processes a plus
Experience with file formats (PDF bleed trim etc.)
Basic graphic knowledge (Adobe Acrobat or Creative Suite)
Problem-solving mindset and proactive communication

Why join us
Competitive compensation benefits and PTO
Stable growing company continues to invest in People Processes and Technology
Great Team environment

Medical Dental Vision and 401k options for all full time employees.
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status or disability status.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Liberty Creative Solutions a certified woman-owned business is a full-service integrated marketing and professional design firm with in-house print production bindery mailing and distribution capabilities. We can execute every aspect of a companys marketing needs from design and web development to data management and wide format to a full range of digital and print communications at our state-of-the-art facility located in Tinley Park Ill. Within its highly competitive industry Liberty continues to grow 50 years later a testament to our industry experience adaptability and our ability to leverage technology to deliver cost-effective solutions that meet our clients needs. Clients range from Fortune 500 firms to mid-sized regional businesses.