Enterprise Solutions Architect, Engineering Platform Services

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Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Enterprise Solutions Architect for Engineering Platform Services will set the architectural direction across all platforms. They will ensure the platform services function as a cohesive scalable and secure ecosystem. This a hand-on role where the architect will write code lead design reviews prototype solutions and make decisions with multi-year implications. They will champion AI-forward design to embed intelligent automation into platform services in a governed and reusable way.

Job Duties:

• Define Architectural Vision: Own end-to-end solution architecture across ITSM/ESM DevOps and Platform AI; establish reference architectures and design guardrails that drive consistency and scalability.

• Embed AI-Forward Design: Lead integration of AI and automation into platform services - including LLM-powered tooling and predictive ops - ensuring capabilities are secure auditable and reusable.

• Accelerate DevOps & Developer Experience: Define SDLC and DevSecOps standards to drive automation that reduces toil and shortens delivery cycles.

• Evolve Service Management Platforms: Architect scalable AI-ready ITSM/ESM solutions with ServiceNow including integrations workflow automation and self-service capabilities aligned with ITIL best practices.

• Lead & Influence: Conduct architectural reviews guide technology selection mentor platform engineers and represent the team in cross-functional forums and standards bodies.

About You

Basic Qualifications:

• 12 years of progressive experience in software engineering platform engineering or enterprise architecture.
• 12 years of hands-on software development proficiency; active ability to write review and refactor production-quality code across one or more languages (e.g. Python TypeScript/JavaScript Java or Go).
• 8 years of experience designing and building ITSM processes using ServiceNow including enterprise-scale design and integration.
• 8 years of experience with DevOps practices and toolchains including CI/CD containerization (Docker Kubernetes) and cloud platforms (AWS Azure or GCP).
• 8 years of experience architecting and delivering enterprise-wide solutions that are secure observable and highly available.
• 5 years of experience integrating AI or ML capabilities into enterprise platforms or workflows.

Other Qualifications:

• Deep understanding of AI-forward design practices including LLM integration patterns retrieval-augmented generation (RAG) agentic workflows prompt engineering and responsible AI principles.
• Experience designing integrations across heterogeneous systems using REST APIs event-driven architectures and messaging platforms (e.g. Kafka Azure Service Bus).
• Strong understanding of platform reliability practices including observability SLO/SLA frameworks incident management and operational runbooks.
• Demonstrated experience leading architectural reviews driving cross-functional design decisions and building consensus across engineering and business stakeholders.
• Excellent communication skills with the ability to translate complex architectural decisions for both technical peers and senior non-technical leaders.
• Comfort operating with high autonomy in a fast-paced matrixed environment; strong bias toward action and outcome.
• Relevant certifications such as AWS Solutions Architect (Professional) TOGAF or ServiceNow Certified Technical Architect (CTA) are a plus.
• Bachelors degree in Computer Science Software Engineering Information Systems or equivalent work experience.
• Open to 50% reporting to our Pleasanton CA campus

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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