Enterprise Implementation Manager

Handshake was founded on a simple belief that everyone deserves a path to a great career regardless of where they went to school or who they know. Today we power 25 million job seekers 1 million employers and 1600 educational institutions.

In 2025 we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations publish benchmarks and push the boundary of data. Weve grown from $0 to $1B run rate and pay $60M to over 30K individuals every month.

Why join Handshake now:

• Shape how every career evolves in the AI economy at global scale with impact your friends family and peers can see and feel

• Partner hand-in-hand with world-class AI labs Fortune 500 partners and the worlds top educational institutions

• Work together with engineers scientists operators and more from Palantir Meta Scale AI and former YC founders

• Build a massive fast-growing business with billions in revenue

As the Implementation Manager for Employer Customer Success youll be the first touchpoint after the sale reporting to the Director of Customer Success. Youll help build a scalable onboarding function that delights our enterprise & strategic customers in their first 60-90 days with Handshake. Your focus is building trusted relationships with senior stakeholders and aligning employers on their goals so every partner launches with a clear plan and a path to success.

• Launch enterprise & strategic employers through kick-off calls product set-up & implementation checklists that drive adoption in the first 60-90 days

• Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans

• Train & coach employer partners on early talent best practices & workflows to accelerate time to value

• Use data to refine implementation strategies & build SOPs that scale onboarding across the team

• 5 years in a customer-facing role with project management experience (customer success customer education onboarding or implementation)

• Excellent executive-level communication skills written & verbal with customers & internal stakeholders

• Proven track record of building relationships & trust quickly with senior stakeholders

• Strong project & time management skills with the ability to manage multiple implementations at once

• Data-informed approach with the ability to communicate outcomes in a compelling & tangible way

• Flexible creative problem solver who is scrappy curious & finds another way when one door closes

• A good listener who works well across multiple teams & departments

• Bias for action with a willingness to roll up your sleeves regardless of title

• Prior implementation & project management experience

• Experience creating & rolling out new processes

Handshake delivers benefits that help you feel supportedand thrive at work and in life.

The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company

Financial Wellness: 401(k) match competitive compensation financial coaching

Family Support: Paid parental leave fertility benefits parental coaching

Wellbeing: Medical dental and vision mental health support wellness stipend

Growth: Learning stipend ongoing development

Remote & Office: Internet commuting and free lunch/gym in our SF office

Time Off: Flexible PTO 15 holidays 2 flex days

Connection: Team outings & referral bonuses

Explore our mission values and comprehensive US benefits at Experience:

Manager