Enterprise Content Management (ECM) Business Analyst

The Digital Content Manager & Vendor Coordination Specialist will support the planning development management and delivery of digital learning content and resources across multiple projects and stakeholders. This contractor will serve as a central coordinator among internal teams and external vendors ensuring the successful development and deployment of high-quality accessible digital content and asynchronous learning modules.

The ideal candidate possesses strong digital content creation expertise experience managing vendor relationships and deliverables knowledge of instructional design principles and demonstrated proficiency in Section 508 accessibility compliance standards.

Develop manage and maintain digital content for online learning environments and professional learning initiatives.

Editing engaging multimedia content including videos graphics presentations e-learning modules and web-based resources developed by vendors externally.

Collaborate with subject matter experts to translate content into effective asynchronous learning experiences.

Ensure consistency of branding messaging and instructional quality across all digital products.

Design and develop self-paced learning modules using instructional design best practices.

Support the creation of learning pathways online courses microlearning experiences and resource repositories.

Incorporate learner engagement strategies assessments and multimedia elements into asynchronous content.

Utilize learning management systems (LMS) and digital authoring tools to build and maintain learning experiences.

Serve as the primary liaison among multiple external vendors consultants and service providers.

Coordinate project timelines deliverables reviews and approvals across vendors and stakeholders.

Monitor vendor performance and ensure deliverables meet established quality accessibility and contractual requirements.

Facilitate regular project meetings status updates and communication among all parties.

Identify and escalate project risks dependencies and resource needs as appropriate.

Ensure all digital content meets Section 508 accessibility requirements and applicable WCAG standards.

Conduct accessibility reviews and remediation of digital materials.

Provide guidance and recommendations to vendors and stakeholders regarding accessible design practices.

Implement quality assurance processes to ensure digital content is functional learner-centered and compliant.

Collaborate with leadership program staff instructional teams technology teams and external partners.

Gather requirements and translate stakeholder needs into actionable project plans and deliverables.

Support reporting documentation and continuous improvement efforts across projects.

Bachelors degree in Instructional Design Educational Technology Communications Digital Media Project Management or a related field or equivalent professional experience.

Minimum of 3 years of experience developing digital content and learning resources.

Experience managing projects involving multiple vendors and stakeholders.

Demonstrated experience creating asynchronous learning modules and online learning experiences.

Knowledge of instructional design principles and adult learning best practices.

Working knowledge of Section 508 accessibility requirements and digital accessibility standards (WCAG 2.1 or higher).

Experience reviewing and remediating digital content for accessibility compliance.

Strong project management organizational and communication skills.

Ability to manage multiple projects and deadlines simultaneously.

Experience in K-12 education higher education government or public sector environments.

Experience with learning management systems (Canvas Moodle Schoology Blackboard etc.).

Experience using authoring tools such as Articulate 360 Rise Storyline Adobe Creative Cloud Camtasia or similar platforms.

Familiarity with project management practices.

Certification in accessibility project management instructional design or related fields (e.g.: CAPM: Certified Associate Project Manager IAAP CPACC: Certified Professional in Accessibility Core Competencies Relevant Linked-In Learning Coursera or similar certificates for instructional design principles and/or authoring tools).

Digital content strategy and creation

Instructional design and e-learning development

Vendor management and coordination

Project planning and tracking

Section 508 accessibility compliance

Quality assurance and content review

Stakeholder communication and facilitation

Multimedia production and editing

Learning management systems

Collaboration and problem-solving

The contractor will be expected to:

Coordinate work across multiple external vendors.

Develop and maintain digital learning assets and resources.

Create and support asynchronous professional learning modules.

Ensure all digital products meet TDOE accessibility and quality standards.

Provide routine project updates timelines and status reports.

Maintain documentation related to project development accessibility reviews and vendor deliverables.