Enrollment Specialist

Gracelight Community Health is seeking an Enrollment Specialist to help individuals and families obtain and maintain health coverage. Based at a health center youll guide patients through applications and renewals explain their benefits and help resolve problems that could interrupt their care.

Were looking for someone who is patient organized and comfortable explaining complicated information in everyday language. Your follow-through will help patients navigate coverage decisions and meet important deadlines.

• Help patients apply for and renew coverage through Medi-Cal Covered California Medicare and other available programs.

• Contact existing patients approaching renewal or redetermination deadlines and those becoming eligible for Medicare.

• Meet with patients in person and by phone to understand their needs gather documents and complete accurate applications.

• Track applications follow up on outstanding items and help resolve coverage problems and appeals when appropriate.

• Explain plan benefits how to use coverage and what patients need to do to keep it active.

• Work with care teams and front-office staff to connect uninsured patients with enrollment assistance.

• Help patients register for MyChart and connect them with community resources when needed.

• Maintain accurate patient records application tracking and monthly reports.

• Stay current on program changes through ongoing training and maintain Certified Enrollment Counselor certification.

• Occasionally participate in community health fairs and enrollment events.

• Lived experience in the communities Gracelight serves and/or at least one year of direct service experience in healthcare enrollment or a community-based setting.

• Bilingual English/Spanish skills.

• The ability to obtain and maintain Covered California Certified Enrollment Counselor (CEC) certification.

• Strong communication skills and the ability to support patients from diverse backgrounds with respect and sensitivity.

• Attention to detail and the ability to manage multiple applications deadlines and follow-up tasks.

• Proficiency with Microsoft Office applications and comfort using online enrollment systems.

This is an onsite position based at a Gracelight health center with flexibility to support other locations and occasional community events. The schedule may include evenings and weekends.