Energy Digital Transformation Strategist

Join our innovative team at ALCIVIA as a Digital Transformation Strategist dedicated to advancing our energy business operations through cutting-edge technology and data this pivotal role you will drive digital initiatives that enhance accuracy efficiency customer service and overall business performance. You will serve as a vital link between energy operations customer service business users and IT ensuring seamless integration and adoption of digital tools and processes.

Key Responsibilities:

Digital Transformation and Technology Optimization

• Identify opportunities to improve processes through technology automation reporting and digital tools.
• Evaluate recommend test and support implementation of software system enhancements integrations and workflow improvements.
• Serve as a business system resource for energy-related technology platforms and help ensure tools are used consistently and effectively.
• Partner with internal stakeholders and vendors to troubleshoot issues optimize functionality and improve user adoption.

Data Management Cleaning and Analytics

• Lead efforts to improve the quality consistency accuracy and completeness of customer operational product delivery and reporting data.
• Conduct data audits data cleansing duplicate review validation and exception monitoring to identify and correct inaccuracies.
• Work closely with our business intelligence partner to develop reports dashboards and analysis that provide actionable insights for energy leadership and business teams.
• Support data governance practices documentation standards and repeatable processes that increase confidence in business reporting.

Process Improvement and Operational Efficiency

• Review current workflows and identify ways to improve accuracy reduce manual entry eliminate rework and increase efficiency.
• Document processes recommend best practices and create standard work resources to improve consistency across locations and teams.
• Develop and monitor performance measures that evaluate the effectiveness of new systems process changes and data improvement initiatives.
• Support cross-functional projects focused on customer experience operational excellence and business transformation.

Training Adoption and Change Support

• Develop and deliver training job aids process guides and user resources for energy technology platforms reports and workflows.
• Provide ongoing coaching and user support to help employees understand and adopt improved digital tools and processes.
• Gather feedback from end users and recommend additional system process or training improvements.

Required Skills & Qualifications:

• Bachelors degree in Business Administration Information Systems Computer Science or related field; equivalent experience will be considered.
• Three to five years of experience in business systems data analytics process improvement technology implementation operations support or related areas.
• Strong analytical problem-solving organizational and project coordination skills.
• Demonstrated ability to work with data identify inaccuracies clean information build reporting and translate insights into practical business recommendations.
• Strong communication and training skills with the ability to explain technology and data concepts in clear business terms.
• Proficiency with energy-based applications databases CRMs and ERPs.
• Ability to collaborate across departments influence change and maintain confidentiality and professional judgment.

Preferred

• Experience within energy propane refined fuels agriculture cooperative distribution or related industries.
• Experience leading technology adoption process improvement data governance or digital transformation initiatives
• Business analysis change management and project management coursework or certifications.