Employer Advocate
Job Location:
Indianapolis, IN - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Overview
Knowledge Services is currently seeking a skilled and detail-oriented Employer Advocate to support our client in downtown Indianapolis. This position requires a broad knowledge of pension benefits a general understanding of every aspect of the
Systems operations and the ability to coordinate with others within the organization verbally and in writing to resolve member and employer issues. The position will require strong interpersonal skills to create positive work relationships.
Work Location: Downtown Indianapolis
Work Hours: Monday - Friday 8:00AM - 5:00PM
Pay Rate: $22.00/hour
Responsibilities
Responsibilities
- Review and process employer-submitted information required to maintain employee account information
and process benefits. - Communication with customers via email and limited phone work to update clarify and correct employer
and employer records. - Processing annual ER submissions such as certified salaries and payroll calendars and updating approved
employer contacts. - Maintaining spreadsheets running reports and tracking workloads.
- Other duties as assigned to support the Advocate Teams in meeting service levels and customer satisfaction goals.
Qualifications
Qualifications
- Associate degree and at least one year of customer service experience; or High School diploma/GED with
three years of customer service experience. - Experience in financial services insurance group benefit or the pension industry.
To find out more about Knowledge Services please visit our website at
Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process please contact .
INDWFM
About Company
Knowledge Services is a technology and professional services company whose mission is to serve those who serve others. As a certified Woman-owned Business Enterprise (WBE) founded and established in 1994 by CEO, Julie Bielawski, Knowledge Services delivers innovative workforce solutio ... View more
