Employee Benefits Account Manager | Member Advocate

$55000 - $65000

A growing and highly respected employee benefits consulting organization is seeking an Employee Benefits Account Manager Member Advocate to support employer groups and their employees through exceptional service benefits advocacy and relationship management.

This role is ideal for someone who enjoys helping people solving problems and building trusted relationships. Youll serve as a key resource for HR contacts and employees helping them navigate benefits claims eligibility changes and day-to-day service needs while managing your own book of business.

If youre passionate about delivering a high-touch client experience and want to be part of a collaborative people-first culture wed love to connect.

• Serve as the primary point of contact for assigned employer groups and their employees
• Assist with benefit questions enrollment changes life events and eligibility updates
• Support employees with claims coverage and carrier-related issues across medical dental vision life disability and voluntary benefits
• Advocate on behalf of employees to help resolve service and claims concerns quickly and effectively
• Build strong relationships with HR teams and employees through proactive communication and responsiveness

• Manage ongoing eligibility updates new hires terminations dependent changes and qualifying life events
• Coordinate changes with carriers and benefits administration platforms
• Resolve enrollment discrepancies and administrative issues
• Support ID card requests and employee access-to-care concerns

• Maintain accurate records and service documentation
• Partner closely with Account Managers Producers Client Success teams and carrier partners
• Participate in client meetings and support ongoing service initiatives
• Identify recurring trends and recommend improvements to enhance the client experience

• 1 years of Employee Benefits Group Health Carrier Brokerage or Benefits Administration experience
• Active Life & Health License
• Working knowledge of employee benefit plans including:
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Voluntary Benefits
• Exceptional communication and relationship-building skills
• Strong organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with a strong sense of urgency
• Proficiency with Microsoft Office Suite
• Experience with Applied Epic CRM platforms or benefits administration systems is a plus

Fully Remote Flexibility

Competitive Compensation

401(k) with Company Match and Immediate Vesting

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term Disability

Comprehensive Medical Dental & Vision Coverage

Additional Voluntary Benefits

Collaborative Team-Oriented Culture

Professional Development Opportunities

Stability Growth and Long-Term Career Potential

This is an outstanding opportunity for a benefits professional who enjoys combining client service problem-solving and relationship management in a role where you can truly make an impact on employees lives while continuing to grow your career.