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Emergency Financial Assistance Program Manager

Diocese Of St. Augustine

Job Location:

Jacksonville, FL - USA

Hourly Salary: $ 27 - 29

Posted: 9 August 2026 (30+ days ago)

Application Deadline: 6 November 2026

Vacancies: 1 Vacancy

Job Summary

TheCatholic Charities Jacksonville Regional Officeis seeking a full-time non-exemptEmergency Financial Assistance Program Manager. This is a in-office 40 hour a week position Monday to Friday 8 am to 4:30 pm in-office position is located in Jacksonville FL. The salary range is $27 to $29 an hour commensurate with experience and qualifications.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance paid time off sick leave 12 paid holidays paid parental leave life insurance flexible spending account short-term disability long-term disability supplemental 403B retirement plan and pension.

To apply please submit a cover letter application and resume. Email telephone call and walk-in applications will not be accepted.

Job Summary

Responsible for the overall leadership management and oversight of the Emergency Financial Assistance Program including all funding streams service components and program operations. Provides supervision and strategic direction to ensure effective and timely delivery of service regulatory and contractual compliance and alignment with agency goals and priorities. Oversee program performance resource utilization and community partnerships to ensure individuals and families in crisis receive high-quality compassionate and responsive assistance in accordance with all applicable funding and program requirements.

Essential Duties and Responsibilities

Oversee the daily operations of the Emergency Financial Assistance Program across all funding sources and service components.
Supervise support and provide direction to program staff including Outreach Intake and Case Management personnel.
Ensure compliance with all applicable federal state local contractual grant and private funding requirements including HOPWA and other program-specific requirements.
Develop implement and regularly review program policies procedures workflows and best practices to support effective and consistent service delivery.
Monitor program performance service delivery outcomes and key performance indicators to ensure quality effectiveness and alignment with agency and funder expectations.
Oversee the collection accuracy maintenance and reporting of program data and client documentation in accordance with agency contractual and funder requirements.
Prepare review and submit required program reports and provide accurate and timely program information to funders agency leadership and other stakeholders.
Manage program budgets in collaboration with Finance and agency leadership monitor expenditures and available funding and ensure the responsible and appropriate use of program resources.
Provide ongoing supervision training coaching and performance management to program staff to promote accountability professional development and high-quality service delivery.
Establish and maintain effective partnerships with community organizations healthcare providers referral sources funders and other stakeholders to strengthen service coordination and access to resources.
Identify emerging community needs service gaps and opportunities for improvement and develop strategies to enhance program accessibility effectiveness reach and impact.
Collaborate with agency leadership on strategic planning program development continuous improvement and identification of funding and partnership opportunities.
Represent Catholic Charities at community meetings coalitions collaborative initiatives and other external engagements related to the program and populations served.
Ensure confidentiality privacy and ethical handling of client information in accordance with agency policies and applicable laws regulations and professional standards.
Other duties as assigned.

Other Duties and Functions:

Carry out all responsibilities in a manner consistent with the mission and values of Catholic Charities fostering a compassionate and collaborative environment and promoting dignity stability and self-sufficiency for individuals and families served.
Treat clients coworkers volunteers and community partners with dignity and respect demonstrating sensitivity to the cultural socioeconomic and spiritual characteristics of the populations served.
Maintain the confidentiality and security of client employee and agency information in accordance with agency policies and applicable laws and regulations.
Maintain regular and effective communication with the supervisor regarding caseload client needs challenges and other matters requiring guidance or attention.
Attend required agency departmental and program meetings and participate in training in-service activities continuing education conferences and workshops necessary for professional development and compliance.
Complete and maintain all documentation records and required reports in a timely complete and accurate manner and in accordance with applicable regulatory statutory contractual grant and agency requirements.
Comply with all applicable Diocese of St. Augustine and Catholic Charities Bureau Inc. policies procedures standards and requirements.
Perform other duties as assigned to support program and agency operations.

Knowledge Skills and Abilities

Strong knowledge of social service program operations case management principles best practices and applicable funding and compliance requirements.
Experience with federally funded programs and related compliance standards preferred.
Strong leadership supervisory and team management skills with the ability to provide direction support accountability and professional development to staff.
Ability to analyze program data outcomes and performance measures and use findings to improve service delivery compliance and overall program effectiveness.
Strong organizational time-management and problem-solving skills with the ability to manage multiple priorities meet deadlines maintain accurate documentation and exercise sound judgment.
Excellent written and verbal communication skills with the ability to communicate effectively and build collaborative relationships with staff leadership clients volunteers funders healthcare providers community partners and other stakeholders.
Ability to support compassionate strength-based and client-centered service delivery while maintaining appropriate professional boundaries and responding effectively to crisis situations and complex client needs.
Proficiency in Microsoft Word Outlook and Excel as well as client database and reporting systems; ability to learn agency-specific software.

Required/Preferred Education and Experience

Bachelors degree in social work public administration human services or a related field required.
Masters degree in social work public administration nonprofit management or a related field preferred.
Minimum of five years of progressively responsible experience in social services nonprofit programs or a related field required.
Supervisory or program management experience preferred.

Other Requirements

Successfully complete a Level II background screening.
Successfully complete a professional reference check.
Successfully complete a local background check in the county of residence.
Successfully complete an annual Motor Vehicle Record (MVR) check.
Maintain a valid Florida drivers license and reliable transportation.
Provide proof of and maintain personal automobile insurance that meets agency requirements.
Provide copies of all required licenses and certifications prior to the first day of employment.
Successfully complete employment eligibility verification through E-Verify.

Driving and Travel

20% travel is required for this job.
This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau Inc. Therefore you must be at least 21 years old and have a current valid Florida Drivers License with no more than 5 points on your Florida drivers license within the last three years and no DUI convictions. You are required to carry automobile liability insurance in the amount of at least $50000 for each person $100000 for each accident or occurrence for bodily injury and $25000 for property damage. Additionally if transporting children employees must be at least 25 years old and have increased limits of 100/300/50. Please read the CCB Automobile and Driving Policy for full driving requirements.

Catholic Charities is an EEO and e-verify participating agency.

Required Experience:

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