Email Live Support Representative

This is a remote position.

Green Office Partner is seeking an EMail live support representative to help customers resolve questions and keep their experience running smoothly.

The EMail live support representative provides timely accurate assistance to customers through written communication. You will manage live email conversations troubleshoot issues and ensure each case is handled with professionalism clarity and attention to detail.

This role is ideal for someone who can remain calm under pressure communicate effectively in writing and consistently deliver solutions that meet customer needs.

• Respond to customer inquiries via email in a live support environment providing clear guidance and next steps
  

• Diagnose issues by reviewing information provided by customers and validating case details
  

• Accurately document interactions updates and resolutions in the case management process
  

• Escalate complex or unresolved matters to the appropriate team while maintaining ownership and follow-up
  

• Meet productivity and quality expectations ensuring responses are timely and service standards are upheld
  

• Providing customer support or service through email or similar written channels
  

• Strong written communication skills including grammar tone and the ability to explain technical concepts clearly
  

• Ability to manage multiple conversations/cases and prioritise effectively in a fast-paced environment
  

• Comfort learning internal processes and policies to support accurate resolution of inquiries
  

• Demonstrated professionalism reliability and a customer-first mindset