Eligibility Services Specialist
Job Location:
New Haven, CT - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you a current Department of Social Services employee with six (6) years of experience in the determination of client eligibility for public assistance with one (1) year at the level of an Eligibility Services Worker If so we encourage you to consider the Fair Hearings Supervisor position below!
TheState of Connecticut Department of Social Services (DSS) is accepting applications for one (1) full-time Eligibility Services Specialist located in New Haven CT.
The Eligibility Contact Center (Tier 1) will be the first point of contact for our clients. We are a professional fast-paced team answering a high-volume of calls related to a variety of questions such as general information program status status of submitted documents via phone. Any questions pertaining to eligibility for DSS programs will be directed to appropriate resources either within DSS or to external teams.
We are seeking a collaborative customer-focused professional to join our team as an Eligibility Services this dynamic role you will play a key part in supporting frontline staff who help Connecticut residents access essential benefits and services. As a leader and mentor within a fast-paced contact center environment you will assist with onboarding and training new staff provide coaching and guidance on complex client interactions and help ensure exceptional customer service through quality assurance and performance monitoring.
The ideal candidate is an effective communicator who thrives in a team-oriented setting and is passionate about developing others. Working closely with agents supervisors and management you will foster a positive and productive workplace assist with resolving challenging eligibility cases monitor key service level metrics and contribute to continuous improvement efforts. If you enjoy mentoring others solving problems and making a meaningful impact on the delivery of public services we encourage you to apply and become part of a team dedicated to serving Connecticuts residents with professionalism compassion and excellence.
Position Highlights:
- Full-time Hybrid
- Monday - Friday 8:00 am 4:30 pm OR Monday Friday 8:30 am 5:00 pm
What we can offer you:
- View our State Employee Benefits Overview page!
- Professional growth and paid professional development opportunities.
- A healthywork-life balance to all employees!
- The State of Connecticut is an eligible Public Service Loan Forgiveness employer meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.
About the Department of Social Services:
The State of Connecticut Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticuts multi-faceted health and human services agency. DSS services about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children families older and other adults including persons with disabilities. Services are delivered through 12 field offices central administration online and phone access options. Follow us on twitter@ctdssand see what we are all about!
In order to be considered for this job opening you must be a current State of CT employee of the agency listed on the job opening for at least six (6) months of full-time service or full-time equivalent service absent any applicable collective bargaining language and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources Visit our Applicant Reference Library for additional support throughout the recruitment process.
BEFORE YOU APPLY:
- Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening unless otherwise specified.
- Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification the institution must be accredited. If the institution of higher learning is located outside of the U.S. you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
- Resume Policy: Per Public Act 21-69 resumes are not accepted during the initial application process. As the recruitment process progresses candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter resume transcripts diplomas performance reviews attendance records supervisory references licensure etc. at the request and discretion of the hiring agency.
- Preferred Shift/Location:Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing .
- Salary Calculations: For current state employees salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive Legislative Judicial) to the other.
- Note: The only way to apply to this posting is via the Apply or Apply Online buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
- Referral Questions: This posting may require completion of additional Referral Questions (RQs) which must be completed by the questionnaires expiration date. If requested RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
- Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare review this helpful Interview Preparation Guide to make the best impression!
- Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
- The immediate vacancy is listed above however applications to this recruitment may be used for future vacancies in this job class.
- Note: This position will be filled in accordance with contractual language reemployment SEBAC transfer promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees available at
QUESTIONS WERE HERE TO HELP:
Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Rocky Young at
- Plans unit workflow and determines priorities;
- Schedules assigns oversees and reviews work;
- Establishes and maintains unit procedures;
- Provides staff training and assistance including monitoring and assessing current and projected needs;
- Conducts or assists in conducting performance evaluations;
- Acts as liaison with operating units agencies and outside officials such as third party providers social services agencies and attorneys regarding unit policies and procedures;
- Provides technical and procedural support to staff;
- Acts as liaison with Eligibility Services Supervisor concerning unit training needs practical program implementation problems and effectiveness of unit workflow procedures;
- Acts as unit policy specialist in difficult unusual and/or complex case resolution;
- Facilitates the resolution of systems and data problems;
- Provides eligibility services and/or vocational services to clients assigned to individual caseload;
- Conducts in-depth interviews with applicants experiencing difficulty in meeting program eligibility requirements;
- Evaluates clients financial needs and stabilizes economic situation by providing necessary assistance and services;
- Periodically reviews eligibility to ensure correct benefits level;
- Conducts comprehensive social services assessment to identify potential barriers to employability;
- Provides necessary eligibility employment and supportive services to reduce barriers and promote self sufficiency;
- Monitors client progress with employability plan and takes appropriate actions including conciliation and/or sanctioning;
- May make recommendations on policies or standards;
- May prepare reports and correspondence;
- May provide client orientation to agency programs and support services;
- May be responsible for agency components of client Independence Plans;
- May make presentations within agency and/or community;
- Performs related duties as required.
- Considerable knowledge of
- and ability to interpret and apply relevant agency policies and procedures;
- and ability to interpret and apply relevant state and federal laws statutes and regulations;
- available community support and social services resources;
- common individual and/or family financial practices and investments;
- Eligibility Management System;
- Knowledge of
- counseling and interviewing techniques;
- employment problems of economically disadvantaged and issues which are barriers to employment;
- Skills
- interpersonal skills;
- oral and written communication skills;
- interviewing skills;
- problem solving skills;
- Ability to maintain client records and prepare reports;
- Training ability
- Supervisory ability.
- College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
- A Masters degree in a closely related area may be substituted for one (1) additional year of the General Experience.
- Experience with customer service
- Experience in taking client complaints and resolving the issue;
- Experience with triaging urgent matters;
- Experience troubleshooting and navigating ImpaCT;
- Experience in collaborating with others to resolve issues;
- Experience with the ImpaCT and Access Health CT (AhCT) and other operational systems;
- Experience with the Supplemental Nutrition Assistance Program (SNAP) Cash Medical and AhCT state administered programs;
- Experience with Benefit Center Service and Processing Center functionality;
- Experience identifying problems researching solutions deciding and verifying accuracy of decision;
- Experience prioritizing work and meeting time sensitive deadlines;
- Experience communicating in writing and verbally to diverse populations and skill levels.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.
Required Experience:
IC
About Company
CT Board of Regents (BOR) & Charter Oak State College Careers Thank you for visiting our BOR-Charter Oak Career Page! We value our employees and are often looking to add new talent to our team. We offer many opportunities for our employees to contribute and stand out as part of our co ... View more
