Eligibility Services Clerk

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC your contributions matter and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees a defined benefit pension plan generous time off benefits numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title:Eligibility Services Clerk
Job Title:ES Clerk II
Agency:Health & Human Services Comm
Department:TW Reg 11 EOAPD
Posting Number:19336
Closing Date:08/06/2026
Posting Audience:Internal and External
Occupational Category:Community and Social Services
Salary Range:$2481.75-$3404.91
Pay Frequency: Monthly
Salary Group:TEXAS-A-09
Shift:Day
Additional Shift:None
Telework:Not Eligible for Telework
Travel:Up to 10%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:HARLINGEN
Job Location Address:801 N 13TH STE 19
Other Locations:Brownsville; San Benito
MOS Codes:P3F5X1420A42A56M68G741X
8A200AZCSF&SLSLSSPERSPSRPRSSKSNYNYNS

Brief Job Description:

Are you a highly motivated compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food medical care cash assistance and other social services

If so the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization allow individuals to remain in their communities and promote economic and personal self-sufficiency. AES is built upon its core values of respect ownership collaboration and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized able to multi-task possess the ability to learn policy regulations able to thrive in a challenging fast-paced and evolving environment have good communication skills a positive attitude strong work-ethic and a desire to help others. If you also possess these skills then we are looking for you.

We want you to join our team!

Provides a variety of clerical support services in a service delivery office. Provides clerical support to Eligibility Operations staff. Process mail open and date stamp incoming applications and supporting documents. Reviews applications for required signature date and supporting documents. Logs applications and assigns complete applications for processing. Returns incomplete applications to clients and assists with completion when necessary/requested. Copies and returns original documents upon request to clients/customers. Responds to client inquiries and requests for assistance. Job requires detailed oriented individuals with the ability to apply complex policies and procedures.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Opens dates sorts or distributes mail (for example incoming/outgoing mail reports documents printouts).

Prepares and proofreads correspondence forms and other documents such as letters memos travel or purchase vouchers using a computer and software.

Communicates on a basic level with others (internally or externally) to provide exchange or verify information answer inquiries address issues or resolve problems or complaints.

Maintains records files or logs (for example administrative personnel contract correspondence forms documents purchasing case files tracking logs files/documents on diskette) including filing retrieving or purging.

Batches forms prior to data entry. Assembles materials into packets. Screens codes or corrects and data enters documents.

Must be able to work occasional overtime as required by management outside of normal hours of operation which may include weekends when called upon.

Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

Knowledge Skills and Abilities (KSAs):

Knowledge of computers and internet usage.

Ability to listen to clients elicit relate and evaluate information; and interpret terms as needed.

Ability to complete required work within specified deadlines.

Ability to read understand and apply a variety of interrelated instructions such as those found in guidelines regulations and policies.

Ability to communicate verbally and in writing.

Ability to establish rapport with and relate to clients.

Ability to maintain effective working relationships with others.

Registrations Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

High School diploma or GED equivalent is required.

Experience working in a professional customer service environment.

Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.

Bilingual (English / Spanish) skills preferred.

Work experience using a computer for inquiry and data entry preferred.

Additional Information:

This posting may be used to fill positions in other locations within the region as vacancies occur.

Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime as required by management outside of normal hours of operation which may include weekends.

Applicants selected for hire will be required to pass a fingerprint criminal history background check.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS DSHS and HHSC.

Active Duty Military Reservists Guardsmen and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include but not limited tothose listed in this posting. All active-duty military reservists guardsmen and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditors Job Descriptions Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA) HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.